Patents by Inventor Mustafa Omar Al-Alami

Mustafa Omar Al-Alami has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CUSTOMER SUPPORT FLOW
    Publication number: 20120130910
    Abstract: A customer support flow system and method is described. In one example, a method includes, receiving an inquiry from a user, forwarding the inquiry to a public user group. Forwarding the inquiry to a customer support agent, applying the inquiry to previously received comments, receiving a comment to the inquiry from at least one of the public user group, the customer support agent, and the applying of the inquiry, and displaying the received comments to the user on a single display.
    Type: Application
    Filed: April 25, 2011
    Publication date: May 24, 2012
    Applicant: salesforce.com, inc.
    Inventor: Mustafa Omar Al-Alami