Patents by Inventor Myke Lyons

Myke Lyons has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11743147
    Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.
    Type: Grant
    Filed: December 12, 2018
    Date of Patent: August 29, 2023
    Assignee: ServiceNow, Inc.
    Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons
  • Publication number: 20190230006
    Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.
    Type: Application
    Filed: December 12, 2018
    Publication date: July 25, 2019
    Applicant: ServiceNow, Inc.
    Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons
  • Patent number: 10181984
    Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.
    Type: Grant
    Filed: March 31, 2016
    Date of Patent: January 15, 2019
    Assignee: ServiceNow, Inc.
    Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons