Patents by Inventor Myron Eugene Drapal

Myron Eugene Drapal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Software installation verification tool
    Patent number: 6560776
    Abstract: The method and system of the present invention automatically generates an installation file or database containing information describing or characterizing the installation. A verifying tool can compare the installation information to installed information relating to or describing the files actually installed by the install program.
    Type: Grant
    Filed: February 18, 2000
    Date of Patent: May 6, 2003
    Assignee: Avaya Technology Corp.
    Inventors: David G. Breggin, Myron Eugene Drapal, Deborah K. Prenger
  • Transaction center for processing customer transaction requests from alternative media sources
    Patent number: 5903877
    Abstract: A transaction center including a transaction processing platform having an automatic call distribution system for queuing customer transaction requests, for choosing an appropriate service agent according to information gathered about the transaction requests, and for determining when the appropriate service agent is available. Also provided is a transaction request server for receiving and storing the transaction requests. In operation, the message is first received and stored by the transaction request server. Next, the presence of the message is detected and in response thereto a signal is sent to the transaction processing platform. Finally, the message is sent to the appropriate service agent in response to a signal from the transaction processing platform indicating that the appropriate service agent is available to service the transaction request.
    Type: Grant
    Filed: September 30, 1996
    Date of Patent: May 11, 1999
    Assignee: Lucent Technologies Inc.
    Inventors: Patricia Ann Berkowitz, Robin Harris Foster, David Abraham Horovitz, Andrew Derek Flockhart, Myron Eugene Drapal