Patents by Inventor Naama Damti

Naama Damti has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTERACTION-MANAGEMENT METHODS AND PLATFORM FOR CLIENT-AGENT INTERACTION-RELATED ENVIRONMENTS
    Publication number: 20090013085
    Abstract: A platform for enabling collaboration of components of a distributed interaction-related loosely-coupled system, and a method thereof are provided. The platform may include a communication medium and interaction-related business services capable of communicating via the communication medium using an interaction management protocol. The platform may include one or more business process management services to create one or more business flows that utilize one or more of said business services.
    Type: Application
    Filed: September 18, 2008
    Publication date: January 8, 2009
    Inventors: Hadas LIBERMAN BEN-AMI, Michael Prilutski, Naama Damti, Igor Cher, Leon Gendler, Sharona Sagi
  • System and method for tracking web interactions with real time analytics
    Patent number: RE47896
    Abstract: A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
    Type: Grant
    Filed: July 30, 2018
    Date of Patent: March 3, 2020
    Assignee: Nice Ltd.
    Inventors: Hadas Liberman Ben-Ami, Leon Portman, Yuval Marco, Yosef Golan, Shlomi Haba, Iftach Smith, Yizhar Ronen, Yohay Etsion, Igor Cher, Naama Damti, Assaf Frenkel, Uzi Baruch
  • System and method for tracking web interactions with real time analytics
    Patent number: RE48681
    Abstract: A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
    Type: Grant
    Filed: December 10, 2019
    Date of Patent: August 10, 2021
    Assignee: NICE LTD.
    Inventors: Hadas Liberman Ben-Ami, Leon Portman, Yuval Marco, Yosef Golan, Shlomi Haba, Iftach Smith, Yizhar Ronen, Yohay Etsion, Igor Cher, Naama Damti, Assaf Frenkel, Uzi Baruch
  • System and method for tracking web interactions with real time analytics
    Patent number: RE49486
    Abstract: A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
    Type: Grant
    Filed: June 3, 2021
    Date of Patent: April 4, 2023
    Assignee: Nice Ltd.
    Inventors: Hadas Liberman Ben-Ami, Leon Portman, Yuval Marco, Yosef Golan, Shlomi Haba, Iftach Smith, Yizhar Ronen, Yohay Etsion, Igor Cher, Naama Damti, Assaf Frenkel, Uzi Baruch