Patents by Inventor Nadina Rauf

Nadina Rauf has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for increasing ease of doing business through use of an access point model
    Patent number: 8031852
    Abstract: A method and service for handling incoming customer calls. The invention uses an Access Point Model (APM) that includes an inventory of access entry points for voice, text, and/or web communication from a customer; a process network that lists the names and roles of customer contacts within the enterprise; an APM diagram of optimized pathways to be taken by particular incoming customer calls; rules for the customer contacts to follow when handling the incoming customer calls; and a synchronization of the customer calls with back-end processes within the enterprise that are responsive to instructions from the customer contacts.
    Type: Grant
    Filed: April 26, 2005
    Date of Patent: October 4, 2011
    Assignee: International Business Machines Corporation
    Inventors: Geraldine Blackwood, Walter Dobler, Jacqueline Lesley Ford, Dieter-Leonhard Mohr, Nadina Rauf, Richard J. Vazzana
  • Method for increasing ease of doing business through use of an access point model
    Publication number: 20060239439
    Abstract: A method and service for handling incoming customer calls. The invention uses an Access Point Model (APM) that includes an inventory of access entry points for voice, text, and/or web communication from a customer; a process network that lists the names and roles of customer contacts within the enterprise; an APM diagram of optimized pathways to be taken by particular incoming customer calls; rules for the customer contacts to follow when handling the incoming customer calls; and a synchronization of the customer calls with back-end processes within the enterprise that are responsive to instructions from the customer contacts.
    Type: Application
    Filed: April 26, 2005
    Publication date: October 26, 2006
    Inventors: Geraldine Blackwood, Walter Dobler, Jacqueline` Ford, Dieter-Leonhard Mohr, Nadina Rauf, Richard Vazzana