Abstract: A method and a system for monitoring the regular collection of operational data from a multiplicity of remotely located medical imaging systems by a central service facility, and starting a corrective action process if the collection of operational data deviates from a historical norm based on the frequency of reception and the volume of the data received from the data source. The system automatically determines, on a per scanner basis, when either the amount of data in the most recent reception or the time between the two most recent data receptions has changed in a way that requires remedial action. In particular, corrective action is taken if the data volume or the time between receptions deviates from a historical mean by a predetermined percentage.

Abstract: A method and a system for automatically activating and deactivating a data logging function on a remotely located medical imaging device from a central service facility in response to acquisition of updated service contract information. Customer profiling and service contract data are automatically processed at a central facility to detect that a medical imaging device is now under contract to receive regular scanner utilization reports. The scanner data logging function is then automatically turned on from the central facility. The central facility then monitors the receipt of scanner data log files to ensure that the first data log file has been successfully transmitted from activated medical imaging device, for processing and subsequent utilization report delivery. In the case of an expired service contract, the data logging feature on the medical imaging device is automatically deactivated from the central facility.