Abstract: Methods and systems for processing and routing referrals, particularly referrals of customers between lines of business, subsidiaries, and other related entities of a large organization, such as a financial institution, are presented. In some embodiments, a computer system may receive a referral from a source system associated with a line of business of an organization. Based on receiving the referral, the computer system may enrich the referral by gathering available information about a customer associated with the referral. Subsequently, the computer system may identify a destination for the referral by processing the referral based on one or more business rules and one or more compliance requirements. The computer system then may route the referral to the identified destination. In some instances, gathering available information about the customer may include collecting internal information about the customer's existing relationship with the organization.