Abstract: A user may provide feedback about content to express satisfaction or dissatisfaction with an application. Data associated with the user's location, the feedback, and the content is processed to provide a content author with information about how the content may be improved to increase customer satisfaction. The content author reviews the information and may modify the content or develop new content based on the information.

Abstract: A search mechanism is evaluated or a relevance model checked using session level and result level diagnostics based on user behavior during a search session with respect to queries entered and user responses to result lists. Tracking occurs of when content desired by a user exists, but is not returned in a search result list when a query is made by the user with intent to find the desired content, when content desired by the user does not exist, when content desired by a user exists, but is not recognized by the user in a result list or is too low in a result list. A user's intent and search context is also taken into consideration when performing search mechanism diagnostics.

Abstract: The subject invention leverages data logging of responses to diagnostic reports to provide data that can be mined for diagnostic report quality information. Instances of the subject invention provide an initial diagnostic report assessment means to facilitate review by an entity. The entity's responses to the sorted diagnostic reports are logged unobtrusively to create diagnostic report quality data. This data is then analyzed by an analysis means that can then adjust the assessment means to improve its performance. In this manner, the performance of the assessment means is increased while reducing the workload of the entity reviewing the diagnostic reports. Other instances of the subject invention facilitate to increase the performance of a diagnostic report generating means as well. Instances of the subject invention can also employ machine learning techniques to facilitate in analyzing the quality data and/or in assessing the diagnostic reports.

Abstract: Methods and systems present commands to a user within a software application program by determining the user's context within the application program and automatically presenting in a user interface commands that pertain to the user's current context. When the user's context changes, the context-sensitive commands are automatically removed from the user interface. In one implementation context blocks and context panes are employed to present the commands.