Patents by Inventor Nancy Rush Vesey

Nancy Rush Vesey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for providing learning courses via a service center supporting a variety of products
    Patent number: 9336687
    Abstract: A service center receives a request from a remote device for accessing a learning course describing operations of a product that has been registered with the service center. In response to the request, a media stream representing the learning course is transmitted to the remote device to allow a user of the remote device to navigate the learning course, without requiring the user to directly access a training facility of a product provider associated with the registered product. User interaction with the learning course is tracked and analyzed to generate an analysis result, where the analysis result is utilized to generate or identify a subsequent learning course specifically tailored to the user. The analysis result is transmitted to the product provider to allow the product provider for the purpose of determining customer satisfaction.
    Type: Grant
    Filed: October 11, 2011
    Date of Patent: May 10, 2016
    Assignee: TELETECH HOLDINGS, INC.
    Inventors: Gershwin Allson Lamont Exeter, Nancy Rush Vesey, Bruce A. Sharpe
  • METHOD FOR PROVIDING LEARNING COURSES VIA A SERVICE CENTER SUPPORTING A VARIETY OF PRODUCTS
    Publication number: 20130089848
    Abstract: A service center receives a request from a remote device for accessing a learning course describing operations of a product that has been registered with the service center. In response to the request, a media stream representing the learning course is transmitted to the remote device to allow a user of the remote device to navigate the learning course, without requiring the user to directly access a training facility of a product provider associated with the registered product. User interaction with the learning course is tracked and analyzed to generate an analysis result, where the analysis result is utilized to generate or identify a subsequent learning course specifically tailored to the user. The analysis result is transmitted to the product provider to allow the product provider for the purpose of determining customer satisfaction.
    Type: Application
    Filed: October 11, 2011
    Publication date: April 11, 2013
    Applicant: TELETECH HOLDINGS, INC.
    Inventors: Gershwin Allson Lamont Exeter, Nancy Rush Vesey, Bruce A. Sharpe