Abstract: Information indicating what technology and service are necessary to solve issues is provided by a device including dictionaries recording words having similar meanings and concepts concept co-occurrences in which two of the concepts are combined, a classification of each of technology names and service names, and a score assigned to each of the classifications, a sentence input unit receiving a sentence representing an issue, a morpheme analysis unit performing morpheme analysis on the sentence and output morphemes, a concept conversion unit extracting a word from the morphemes and convert the extracted word to a concept, a classification identifying unit configured to sum scores of respective classifications in which a set of the extracted concepts and the concept co-occurrence match and identify the classification having a highest summed score, and a recommendation unit configured to obtain, from the name list, the technology names and service names belonging to the identified classification.

Abstract: Information indicating what technology and service are necessary to solve issues is provided.

Abstract: The procedure includes referring to data including information on an operation task performed with respect to each of a plurality of devices, the data being associated with each of the plurality of devices, extracting a first device in which a number of operation tasks performed during a specific period satisfies a criterion, displaying the information on the operation task performed during the specific period with respect to the first device, in association with the first device, upon receiving designation of a time or a first time zone, referring to the data, extracting a second device in which the number of operation tasks performed in a second time zone depending on the time or the first time zone satisfies a criterion, and displaying the information on the operation task performed in the second time zone with respect to the second device, in association with the second device.

Abstract: The procedure includes referring to data including information on an operation task performed with respect to each of a plurality of devices, the data being associated with each of the plurality of devices, extracting a first device in which a number of operation tasks performed during a specific period satisfies a criterion, displaying the information on the operation task performed during the specific period with respect to the first device, in association with the first device, upon receiving designation of a time or a first time zone, referring to the data, extracting a second device in which the number of operation tasks performed in a second time zone depending on the time or the first time zone satisfies a criterion, and displaying the information on the operation task performed in the second time zone with respect to the second device, in association with the second device.

Abstract: A load calculation program that causes a computer a process includes acquiring processor usage information including usage of a processor of an managed computer, which is a management object, and usage of the processor for each of a plurality of virtual machines generated by a hypervisor executed on the managed computer; acquiring data transmission information including a data transmission amount for each virtual network interface used by the plurality of virtual machines; detecting a first virtual network interface that performs data transmission without routing through the hypervisor among the plurality of virtual network interfaces, based on the processor usage information and the data transmission information; and calculating load information including processor usage for data transmission of each of the plurality of virtual machines, based on whether or not each of the virtual machines uses the first virtual network interface.

Abstract: An analysis support method includes: searching for a second physical machine that has a configuration similar to a first physical machine on which a first virtual machine to be analyzed is executed, the second physical machine having configurations similar to the first physical machine before and after a change of a state of a virtual machine executed on the second physical machine; and searching for a second virtual machine that is executed on the second physical machine and similar to the first virtual machine before and after the change of the state of the virtual machine.

Abstract: Processing request information of a processing request for a first computer by a second computer is acquired, first operation information and second operation information that relate to operations of the first computer and the second computer are acquired, respectively; and a type of the processing request is determined based on processing result information, the processing request information, the first operation information, and the second operation information. The processing result information associates a processing history of the first computer according to the processing request included in the processing request information for the first computer with the second operation information that relates to the processing request by the second computer making the processing request. Accordingly, the type of the processing request can be appropriately determined.

Abstract: A screen display device (200) displays a three-dimensional display screen on which network (NW) devices, links, paths, obstruction points (alarms) are displayed on a map representation. The screen display device (200) defines rungs on the basis of attributes of the devices so that a device of a lower rung (a terminal device in the NW) is placed at a lower position while a device of a higher rung is placed at a higher position on the three-dimensional display screen. Further, for an area where devices are on multiple rungs, the screen display device (200) displays a mark at the area to make the rung height of each device more recognizable. Also, the screen display device (200) provides an indication enclosing devices that form an active system/backup system pair to make it easy to understand whether there is a system that remains normal so that service can be offered.

Abstract: A non-transitory computer-readable storage medium storing therein a management-information acquiring program that causes a computer to execute a process includes acquiring queries to a target database for a management target service system, specifying a reference target table in the database based on names of target tables included in the queries and content of the queries, specifying a reporting target table on the basis of data of the reference target table, causing the database to execute an acquisition query to the reporting target table, and acquiring specific management information from the reporting target table.

Abstract: A load calculation program that causes a computer a process includes acquiring processor usage information including usage of a processor of an managed computer, which is a management object, and usage of the processor for each of a plurality of virtual machines generated by a hypervisor executed on the managed computer; acquiring data transmission information including a data transmission amount for each virtual network interface used by the plurality of virtual machines; detecting a first virtual network interface that performs data transmission without routing through the hypervisor among the plurality of virtual network interfaces, based on the processor usage information and the data transmission information; and calculating load information including processor usage for data transmission of each of the plurality of virtual machines, based on whether or not each of the virtual machines uses the first virtual network interface.

Abstract: Processing request information of a processing request for a first computer by a second computer is acquired, first operation information and second operation information that relate to operations of the first computer and the second computer are acquired, respectively; and a type of the processing request is determined based on processing result information, the processing request information, the first operation information, and the second operation information. The processing result information associates a processing history of the first computer according to the processing request included in the processing request information for the first computer with the second operation information that relates to the processing request by the second computer making the processing request. Accordingly, the type of the processing request can be appropriately determined.

Abstract: A screen display device (200) displays a three-dimensional display screen on which network (NW) devices, links, paths, obstruction points (alarms) are displayed on a map representation. The screen display device (200) defines rungs on the basis of attributes of the devices so that a device of a lower rung (a terminal device in the NW) is placed at a lower position while a device of a higher rung is placed at a higher position on the three-dimensional display screen. Further, for an area where devices are on multiple rungs, the screen display device (200) displays a mark at the area to make the rung height of each device more recognizable. Also, the screen display device (200) provides an indication enclosing devices that form an active system/backup system pair to make it easy to understand whether there is a system that remains normal so that service can be offered.

Abstract: An analysis support method includes: searching for a second physical machine that has a configuration similar to a first physical machine on which a first virtual machine to be analyzed is executed, the second physical machine having configurations similar to the first physical machine before and after a change of a state of a virtual machine executed on the second physical machine; and searching for a second virtual machine that is executed on the second physical machine and similar to the first virtual machine before and after the change of the state of the virtual machine.