Patents by Inventor Narek Amirbekian

Narek Amirbekian has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • USING A SATISFACTION-PREDICTION MODEL TO FACILITATE CUSTOMER-SERVICE INTERACTIONS
    Publication number: 20170169438
    Abstract: The disclosed embodiments provide a system that uses a predicted probability of satisfaction for a customer to facilitate a customer-service interaction. During operation, the system obtains information related to an ongoing customer-service interaction involving the customer. The system uses the obtained information to determine a probability that the customer will be satisfied with the customer-service interaction. Next, the system uses the determined probability that the customer will be satisfied to facilitate subsequent interactions whether automated or manual with the customer in furtherance of the customer-service interaction.
    Type: Application
    Filed: December 14, 2015
    Publication date: June 15, 2017
    Applicant: Zendesk, Inc.
    Inventors: Jason Edward Maynard, Michael G. Mortimer, Sean D. Caffery, Christopher J. Hausler, Anh Thien Dinh, Narek Amirbekian, Beau Jonathan Fabry, Jeffrey P. Theobald, Thomas Pelletier