Patents by Inventor Nasim Farsiniamarj

Nasim Farsiniamarj has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method, and computer program product for detecting redundancies in information provided by customers in a customer service system
    Patent number: 8824663
    Abstract: The present invention provides a system, method, and computer program product for automatically detecting any unnecessary repetition by customers of specific types of information in a multi-channel (e.g., self-service application, IVR system, live agent center) customer service session. For each channel used in the customer service session, the information provided by the customer in the channel is recorded in a log, transcription, or other record. The record(s) for the customer service session are subsequently parsed for specific types of information provided by the customer. From the parsed records, specific types of information provided by the customer in two or more channels during the customer service session are identified. In one embodiment, the results are analyzed to determine if providing such information in two or more channels is redundant, and, if so, this is counted as a redundancy.
    Type: Grant
    Filed: February 13, 2013
    Date of Patent: September 2, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Sridhar Raghavan, Nasim Farsiniamarj, Karunakar Rao Chemudugunta
  • System, method, and computer program product for detecting redundancies in information provided by customers in a customer service system
    Patent number: 8379833
    Abstract: The present invention provides a system, method, and computer program product for automatically detecting any unnecessary repetition by customers of specific types of information in a multi-channel (e.g., self-service application, IVR system, live agent center) customer service session. For each channel used in the customer service session, the information provided by the customer in the channel is recorded in a log, transcription, or other record. The record(s) for the customer service session are subsequently parsed for specific types of information provided by the customer. From the parsed records, specific types of information provided by the customer in two or more channels during the customer service session are identified. In one embodiment, the results are analyzed to determine if providing such information in two or more channels is redundant, and, if so, this is counted as a redundancy.
    Type: Grant
    Filed: December 17, 2010
    Date of Patent: February 19, 2013
    Assignee: Nuance Communications, Inc.
    Inventors: Nasim Farsiniamarj, Karunakar Rao Chemudugunta, Sridhar Raghavan
  • System, Method, and Computer Program Product for Detecting Redundancies in Information Provided by Customers in a Customer Service System
    Publication number: 20120155630
    Abstract: The present invention provides a system, method, and computer program product for automatically detecting any unnecessary repetition by customers of specific types of information in a multi-channel (e.g., self-service application, IVR system, live agent center) customer service session. For each channel used in the customer service session, the information provided by the customer in the channel is recorded in a log, transcription, or other record. The record(s) for the customer service session are subsequently parsed for specific types of information provided by the customer. From the parsed records, specific types of information provided by the customer in two or more channels during the customer service session are identified. In one embodiment, the results are analyzed to determine if providing such information in two or more channels is redundant, and, if so, this is counted as a redundancy.
    Type: Application
    Filed: December 17, 2010
    Publication date: June 21, 2012
    Inventors: Sridhar Raghavan, Nasim Farsiniamarj, Karunakar Rao Chemudugunta