Patents by Inventor Natalie Malaszenko Davis

Natalie Malaszenko Davis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic online presentation of solutions based on customer symptoms
    Patent number: 9075802
    Abstract: A knowledge management system is disclosed providing the ability to use an issue's symptoms as search criteria for potential solutions within a solution network. User, system, and diagnostics information is received by the solution network. Symptoms of the issue are provided, which are then used with the user, system, diagnostics, and additional information to search the solution network for potential solutions.
    Type: Grant
    Filed: September 5, 2008
    Date of Patent: July 7, 2015
    Assignee: Dell Products L.P.
    Inventors: Natalie Malaszenko Davis, Eric Jason Erway
  • Dynamic Online Presentation of Solutions Based on Customer Symptoms
    Publication number: 20100077008
    Abstract: A knowledge management system is disclosed providing the ability to use an issue's symptoms as search criteria for potential solutions within a solution network. User, system, and diagnostics information is received by the solution network. Symptoms of the issue are provided, which are then used with the user, system, diagnostics, and additional information to search the solution network for potential solutions.
    Type: Application
    Filed: September 5, 2008
    Publication date: March 25, 2010
    Inventors: Natalie Malaszenko Davis, Eric Jason Erway