Abstract: An automated chat conversation platform and method of operation are described. The automated chat conversation platform includes extensible chat interfaces useable for chat session communication with a plurality of third party communication tools, and is designed to be automatically scalable according to a number of chat sessions in existence concurrently. The automated chat conversation platform identifies chat sessions in which user intervention may be important, and allows for selective intervention by user agents.

Abstract: An automated chat conversation platform and method of operation are described. The automated chat conversation platform includes extensible chat interfaces useable for chat session communication with a plurality of third party communication tools, and is designed to be automatically scalable according to a number of chat sessions in existence concurrently. The automated chat conversation platform identifies chat sessions in which user intervention may be important, and allows for selective intervention by user agents.

Abstract: A process automation platform and method for automating business processes are disclosed. The method can include defining a business process in metadata, and, based on that metadata, selecting microbots to perform micro-operations included in the business process. An event engine initiates execution of the business process using the microbots and manages data dependencies of the microbots within the process. Each of the plurality of microbots includes microbot metadata defining a micro-operation performed by the microbot, and execution of each of the plurality of microbots is initiated independently of the others of the plurality of microbots.

Abstract: An automated chat conversation platform and method of operation are described. The automated chat conversation platform includes extensible chat interfaces useable for chat session communication with a plurality of third party communication tools, and is designed to be automatically scalable according to a number of chat sessions in existence concurrently. The automated chat conversation platform identifies chat sessions in which user intervention may be important, and allows for selective intervention by user agents.

Abstract: A process automation platform and method for automating business processes are disclosed. The method can include defining a business process in metadata, and, based on that metadata, selecting microbots to perform micro-operations included in the business process. An event engine initiates execution of the business process using the microbots and manages data dependencies of the microbots within the process. Each of the plurality of microbots includes microbot metadata defining a micro-operation performed by the microbot, and execution of each of the plurality of microbots is initiated independently of the others of the plurality of microbots.

Abstract: A computer-implemented method includes receiving a request to test a proposed data rule and applying the proposed data rule to entity data to obtain a set of entities that violate the proposed data rule. Identifying a stored set of entities that is within a similarity threshold of the set of entities that violate the proposed data rule, wherein the stored set of entities contains entities that violate an existing data rule. A user interface is then generated to display the existing data rule as being similar to the proposed data rule based on the identified stored set of entities.

Abstract: A process automation platform and method for automating business processes are disclosed. The method can include defining a business process in metadata, and, based on that metadata, selecting microbots to perform micro-operations included in the business process. An event engine initiates execution of the business process using the microbots and manages data dependencies of the microbots within the process. Each of the plurality of microbots includes microbot metadata defining a micro-operation performed by the microbot, and execution of each of the plurality of microbots is initiated independently of the others of the plurality of microbots.