Patents by Inventor Nathan Brent Glissmeyer

Nathan Brent Glissmeyer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated call distribution
    Patent number: 10348903
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 15, 2017
    Date of Patent: July 9, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • Run-time limitations of software applications based on user characteristics
    Patent number: 9921854
    Abstract: An application manager provides anonymized user profile information to third party adaptive software applications. As a result, a software developer may produce a single software application that is adapted to run in a first mode providing full-functionality for use by adults and a second mode providing appropriate privacy and content restrictions for use by children. The mode is selected at run-time based on the anonymized user profile information received from the application manager.
    Type: Grant
    Filed: November 17, 2015
    Date of Patent: March 20, 2018
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Nathan Brent Glissmeyer, Ethan Zane Evans
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20180007209
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 15, 2017
    Publication date: January 4, 2018
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • System and method for automated call distribution
    Patent number: 9769315
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 29, 2014
    Date of Patent: September 19, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • Cover with device condition indication
    Patent number: 9563264
    Abstract: A cover may be used in conjunction with a handheld device for physical protection of the handheld device. The cover may have an indicator that is responsive to a signal provided by the handheld device to display different colors or other visual states depending on conditions of the handheld device such as security modes, user modes, and so forth.
    Type: Grant
    Filed: June 24, 2013
    Date of Patent: February 7, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: David A. Limp, Nathan Brent Glissmeyer, Peter A. Larsen, Peter John Thomas Johnson, Jason John Marine, Jeffrey Robinson Wood
  • Run-time limitations of software applications based on user characteristics
    Patent number: 9223586
    Abstract: An application manager module provides anonymized user profile information to third party adaptive software applications. As a result, a software developer may produce a single software application that is adapted to run in a first mode providing full-functionality for use by adults and a second mode providing appropriate privacy and content restrictions for use by children. The mode is selected at run-time based on the anonymized user profile information received from the application manager module.
    Type: Grant
    Filed: June 27, 2013
    Date of Patent: December 29, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Nathan Brent Glissmeyer, Ethan Zane Evans
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20150023490
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 29, 2014
    Publication date: January 22, 2015
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • System and method for automated call distribution
    Patent number: 8249245
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: August 21, 2012
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20090154688
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: February 20, 2009
    Publication date: June 18, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. MacFarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
    Publication number: 20090122973
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer