Abstract: A customer service dashboard comprises an account pane and a partially surrounding administrative layer. The account pane presents information that is typically available in a customer-facing account management portal. The administrative layer presents additional content that is not typically available to customers. The administrative layer may have a menu component for selecting and navigating between customer accounts, as well as for viewing calendared items. The administrative layer may also have a module selection component for opening panes corresponding to functional modules. These modules can expose functionality relating to the current customer account. In one example, a module such as this is used for quickly navigating between interrupted tasks that are being performed in the account view. The administrative layer can be quickly hidden by selecting a visible toggle control, so that the dashboard closely replicates what would be available to and seen by a customer.

Abstract: A customer service dashboard comprises an account pane and a partially surrounding administrative layer. The account pane presents information that is typically available in a customer-facing account management portal. The administrative layer presents additional content that is not typically available to customers. The administrative layer may have a menu component for selecting and navigating between customer accounts, as well as for viewing calendared items. The administrative layer may also have a module selection component for opening panes corresponding to functional modules. These modules can expose functionality relating to the current customer account. In one example, a module such as this is used for quickly navigating between interrupted tasks that are being performed in the account view. The administrative layer can be quickly hidden by selecting a visible toggle control, so that the dashboard closely replicates what would be available to and seen by a customer.