Patents by Inventor Nathan George

Nathan George has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for endpoint recording using gateways
    Patent number: 8000465
    Abstract: Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.
    Type: Grant
    Filed: September 29, 2006
    Date of Patent: August 16, 2011
    Assignee: Verint Americas, Inc.
    Inventors: Jamie Richard Williams, Thomas Z. Dong, Mark Edmund Coleman, Nathan George, Andy Davies
  • Systems and methods for endpoint recording using gateways
    Publication number: 20070230444
    Abstract: Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.
    Type: Application
    Filed: September 29, 2006
    Publication date: October 4, 2007
    Inventors: Jamie Richard Williams, Thomas Z. Dong, Mark Edmund Coleman, Nathan George, Andy Davies