Patents by Inventor Nathan L. Mullen

Nathan L. Mullen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for routing a communication utilizing scoring
    Patent number: 9479641
    Abstract: A system and method are presented for routing a communication through monitoring one or more of words and voice characteristics of a communicant during an interaction. A communication may be handled based on a score. A score may be calculated based on several factors that are analyzed during an interaction, such as, amplitude, word usage, call metrics, etc. Previous interactions of communicants may also be factored into a score. Such handling may include specialized routing of the communication to a designated handler, for example. A communication may be continually evaluated during its occurrence and said evaluation data stored for future use.
    Type: Grant
    Filed: October 1, 2013
    Date of Patent: October 25, 2016
    Assignee: Interactive Intelligence Group, Inc.
    Inventors: Nathan L. Mullen, Felix Immanuel Wyss
  • SYSTEM AND METHOD FOR ROUTING A COMMUNICATION UTILIZING SCORING
    Publication number: 20150092930
    Abstract: A system and method are presented for routing a communication through monitoring one or more of words and voice characteristics of a communicant during an interaction. A communication may be handled based on a score. A score may be calculated based on several factors that are analyzed during an interaction, such as, amplitude, word usage, call metrics, etc. Previous interactions of communicants may also be factored into a score. Such handling may include specialized routing of the communication to a designated handler, for example. A communication may be continually evaluated during its occurrence and said evaluation data stored for future use.
    Type: Application
    Filed: October 1, 2013
    Publication date: April 2, 2015
    Applicant: INTERACTIVE INTELLIGENCE, INC.
    Inventors: Nathan L. Mullen, Felix Immanuel Wyss