Patents by Inventor Nathan Rosenthal

Nathan Rosenthal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support messages based on merchant account context
    Patent number: 10607204
    Abstract: A payment processing system for mobile point-of-sale transactions from a mobile point of sale terminal including a payment card reader having a card interface configured to read data from a payment card, the payment processing system includes an automated support system for proactively generating and presenting support messages for merchants using a mobile point-of-sale terminal. The automated support system generates the support message using a current account context for the merchant account and a plurality of rules that indicate a problem with the merchant account. The automated support system is further configured to generate a plurality of rules for detecting merchant account problems using a knowledge database of support tickets that include a human generated response to a merchant account problem and a corresponding merchant account context at the time of the human generated response.
    Type: Grant
    Filed: August 31, 2018
    Date of Patent: March 31, 2020
    Assignee: Square, Inc.
    Inventors: Nathan Rosenthal, Tyler Kovacs, Michael Smith
  • Support Messages Based on Merchant Account Context
    Publication number: 20190095895
    Abstract: A payment processing system for mobile point-of-sale transactions from a mobile point of sale terminal including a payment card reader having a card interface configured to read data from a payment card, the payment processing system includes an automated support system for proactively generating and presenting support messages for merchants using a mobile point-of-sale terminal. The automated support system generates the support message using a current account context for the merchant account and a plurality of rules that indicate a problem with the merchant account. The automated support system is further configured to generate a plurality of rules for detecting merchant account problems using a knowledge database of support tickets that include a human generated response to a merchant account problem and a corresponding merchant account context at the time of the human generated response.
    Type: Application
    Filed: August 31, 2018
    Publication date: March 28, 2019
    Inventors: Michael Smith, Nathan Rosenthal, Tyler Kovacs
  • Support messages based on merchant account context
    Patent number: 10068215
    Abstract: A payment processing system for mobile point-of-sale transactions from a mobile point of sale terminal including a payment card reader having a card interface configured to read data from a payment card, the payment processing system includes an automated support system for proactively generating and presenting support messages for merchants using a mobile point-of-sale terminal. The automated support system generates the support message using a current account context for the merchant account and a plurality of rules that indicate a problem with the merchant account. The automated support system is further configured to generate a plurality of rules for detecting merchant account problems using a knowledge database of support tickets that include a human generated response to a merchant account problem and a corresponding merchant account context at the time of the human generated response.
    Type: Grant
    Filed: November 13, 2014
    Date of Patent: September 4, 2018
    Assignee: Square, Inc.
    Inventors: Nathan Rosenthal, Tyler Kovacs, Michael Smith
  • Detecting a malfunctioning device
    Patent number: 8967471
    Abstract: Technology is disclosed for detecting a malfunctioning electronic device. The technology can receive payment information for multiple successfully completed transactions, wherein the payment information includes card-present transactions and card-not-present transactions, and determine status of an electronic device based at least in part on the payment information for the successfully completed transaction.
    Type: Grant
    Filed: July 14, 2014
    Date of Patent: March 3, 2015
    Assignee: Square, Inc.
    Inventors: Nathan Rosenthal, Zachary Brock