Patents by Inventor NAUSHAD ALLI

NAUSHAD ALLI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SERVICE TICKET ASSIGNMENT AND COLLABORATION
    Publication number: 20190130413
    Abstract: In an embodiment, a computer-implemented method comprises receiving data from a first client device at a ticketing and reporting system; using the ticketing and reporting system, generating an unassigned ticket using the data received from the first client device; generating and displaying, using a display of a second client device, the unassigned ticket to an agent; using the display, receiving input from the agent selecting the unassigned ticket; and, in response to receiving input, assigning the ticket to the agent and storing assignment information in a database.
    Type: Application
    Filed: October 30, 2017
    Publication date: May 2, 2019
    Inventors: BRUCE NELSON, NAUSHAD ALLI, JASON ROBERTS