Abstract: Mechanisms are provided for generating, executing, orchestrating, and monitoring an information technology (IT) incident remediation task workflow. An IT incident notification is received and a knowledge data structure associated with an IT resource corresponding to the IT incident is retrieved. IT remediation task(s) are extracted from the knowledge data structure and correlated with skills in a plurality of predetermined skills. Automated tools are correlated with corresponding skills in the plurality of predetermined skills. An IT incident remediation task workflow is generated based on a matching of skills associated with the IT remediation tasks and automation tools. The generated IT incident remediation task workflow is automatically executed on the at least one IT resource.

Abstract: A system may include a memory and a processor in communication with the memory. The processor may be configured to perform operations. The operations may include receiving data and generating a contextual execution dependency graph with said data. The operations may include producing agents with said data and calculating an agent sequence for said agents based at least in part on said contextual execution dependency graph. The operations may include executing an automation script using said agent sequence and said contextual execution dependency graph.

Abstract: Provided is a computer-implemented method, system, and computer program product for process mining asynchronous support conversations using attributed directly follows graphing. A processor may collect a plurality of conversation threads from an asynchronous data stream. The processor may label each utterance of a plurality of utterances from the plurality of conversation threads with an event label. The processor may analyze the event label for each utterance of the plurality of utterances. The processor may generate, based on the analyzing of the event label for each utterance, an attributed directly follows graph (DFG).

Abstract: Methods, systems, and computer program products for generating automation recommendations for ad hoc processes are provided herein. A computer-implemented method includes obtaining workflow data comprising descriptions associated with one or more dynamic processes; creating event logs based at least in part on the descriptions; applying a graph extraction process to derive process flow graphs from the created event logs; generating embeddings of the process flow graphs, wherein the embeddings encode at least one of: one or more structural features and one or more attribute features of the process flow graphs; and identifying at least one of the process flow graphs to be automated based on the generated embeddings; and outputting the identified at least one process flow graph to at least one of: a user and a robotic process automation tool.