Abstract: CRM application controls and functionality for multiple CRM applications/instances are integrated with an ECS application user interface by designating a single CRM application/instance as primary and providing synchronization and rich client control capabilities. Other CRM applications/instances are set up as secondary within the ECS user interface employing a single CRM connection module and a single state manager. Accessing a secondary CRM application/instance activates relevant controls applicable to that CRM application/instance without a user having to logout and login to the ECS client.

Abstract: Synchronization between Communications and Scheduling (CS) service and customer relationship management (CRM) applications is facilitated through a synchronization module on the CS service side using Extensible Markup Language (XML) formatted storage for keeping track of synchronization states. The CRM server version of an item is compared with the XML formatted storage to detect changes and the same performed for the CS service item. The updates are stored in a CS service item or transmitted to the CRM application for application to a corresponding CRM item. Last updated item is selected in case of a conflict.

Abstract: Synchronization between email, contact management, scheduling (ECS) and customer relationship management (CRM) applications is facilitated through a synchronization module on the ECS side using an Extensible Markup Language (XML) file for keeping track of synchronization states. The CRM server version of an item is compared with the XML file to detect changes and the same performed for the ECS item. The changes are then pushed to the corresponding item for the columns that have changed. Last updated item is selected in case of a conflict.

Abstract: Architecture that facilitates support for similar user interface (UI) models and user experience of independent applications. A data mapping component is provided that maps a user record of a business-centric application to a business object of the business-centric application. When employed in combination with another independent application, such as a personal information manager (PIM), a PIM component exposes the business object via a PIM user interface in a personalized way that enables user interaction with the business object to apply PIM actions to the business object. The mapping component can be a join table between the user record and the business object that enables the setting of PIM settings and user interface actions into the business product. Additionally, a communications infrastructure is provided where the PIM client UI communicates to the data-based server system in the business environment and persists PIM-specific settings to the business object.

Abstract: CRM application controls and functionality for multiple CRM applications/instances are integrated with an ECS application user interface by designating a single CRM application/instance as primary and providing synchronization and rich client control capabilities. Other CRM applications/instances are set up as secondary within the ECS user interface employing a single CRM connection module and a single state manager. Accessing a secondary CRM application/instance activates relevant controls applicable to that CRM application/instance without a user having to logout and login to the ECS client.

Abstract: Synchronization between email, contact management, scheduling (ECS) and customer relationship management (CRM) applications is facilitated through a synchronization module on the ECS side using an Extensible Markup Language (XML) file for keeping track of synchronization states. The CRM server version of an item is compared with the XML file to detect changes and the same performed for the ECS item. The changes are then pushed to the corresponding item for the columns that have changed. Last updated item is selected in case of a conflict.

Abstract: A metadata driven software development system provides various functionalities related to an entity of an application in the metadata format. Specifically, the system provides a set of base classes related to the entity and a set of methods and application programming interfaces for various operations to be performed on the entities in the metadata format. Defining such functionalities in the metadata format allows the system to dynamically generate XML messages matching any customized schema for that entity. Because such functionality is metadata driven, this system can be used with customized versions of the application without requiring any additional code or recompilation.

Abstract: A metadata driven system for supporting business application software required in the middle tier for a line of business applications includes a process metadata module adapted to store a process in metadata format, wherein the process object contains logic related to an entity of the application software. The system allows for persistence of various entities like accounts, incidents, etc., and allows an end user of the business application software to create new types of entities. The system also allows the end user to perform critical business logic operations even on the new entities defined by the end user after the deployment of the business application without requiring recompilation of the business application software. The metadata driven approach allows to easily make changes to business applications and to automate quality assurance of objects built on top of the business applications.

Abstract: The method and system of the claims decomposes an organization structure into a set of mapping objects, where each mapping object represents an affiliation between entities of an organization. Each object in the data model is associated with an owner by designating a set of ownership affiliation attributes for each object. A set of privileges is assigned to an affiliation and access is checked based on a user's affiliation to an object and a user's privilege depth. Single privilege checking is performed only as a last resort for special, infrequent situations.