Abstract: Method, computer program product, and system for augmenting a voice call with a user interface to provide a user visual access to a guided solution. The user interface is generated based on information such as a spoken language string received from a user using a user device with a display. The user interface including user interface elements for the guided solution is provided to the user via the display of the user device such that the user proceeds through the guided solution using the user interface during the voice call.

Abstract: A method of identifying an item as part of audited shopping can be provided by operating an edge device camera using a first operating parameter, detecting activity indicating a purchase of an item with view of the edge device camera, capture first image data for the item responsive to detecting the activity, processing the first image data to determine a shape of the item as viewed by the edge device camera, operating the edge device camera using a second operating parameter to capture second image data for the item that is greater than the first image data, responsive to determining that the shape of the item limits an accurate identification of the item using the first image data, processing the second image data to identify the item to provide an identified item, and operating the edge device camera using the first operating parameter.

Abstract: The present disclosure provides for augmenting a voice call with a user interface to provide a user visual access to a guided solution. The user interface is generated based on information such as a spoken language string received from a user using a user device with a display. The user interface including user interface elements for the guided solution is provided to the user via the display of the user device such that the user proceeds through the guided solution using the user interface during the voice call.

Abstract: Pay stations in a retail store initiate customer transactions for customers. When a first pay station is unable to complete a customer transaction, it hands the transaction off to a second pay station that is able to complete the transaction. During hand off, the first pay station determines a first set of biometric and contextual data associated with the customers and sends that information to the second pay station. The second pay station then determines, independently, a second set of biometric and contextual data associated with the customers and compares it against the first set. Depending on the results of the comparison, customers are either granted or denied access at the second pay station to complete the transaction. Additionally, all biometric and contextual data are permanently destroyed without being saved to memory.

Abstract: Systems and methods for using a local computing device to support communication with a remote computing device are disclosed. According to an aspect, a method includes determining a communication condition over a first network. The method also includes sending a request over a second network for one or more other computing devices to support communication for the first computing device over a second network in response to determining the communication condition. Further, the method includes receiving, from the one or more other computing devices, indication whether the request is accepted. The method also includes using the one or more other computing devices for communication over the second network based on the received indication.

Abstract: Assisting customers at a self-checkout terminal, including: requesting, at the self-checkout terminal, intervention from a shopper assistant; notifying, by the self-checkout terminal, the shopper assistant of the request for intervention; checking in the shopper assistant at the self-checkout terminal; and displaying, at the self-checkout terminal, an additional intervention request initiated at another self-checkout terminal.