Abstract: A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having a base virtual world functionality, includes providing first, second and third virtual world layers having respective first, second and third virtual world layer functionalities beyond the base virtual world functionality and providing user access to the base virtual world functionality and to the first and second virtual world functionalities by the second virtual world layer.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having base virtual world functionality, includes providing a virtual world layer having virtual world layer functionality beyond the base virtual world functionality, encapsulating the virtual world layer to provide a virtual world module and transmitting the virtual world module to virtual world layer infrastructure to provide a transmitted virtual world module. The transmitted virtual world module is executed to provide user access to the base virtual world functionality and the virtual world layer functionality.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having base virtual world functionality, including providing a virtual world layer having virtual world layer functionality beyond the base virtual world functionality, coupling the virtual world layer to the base virtual world and coupling the virtual world layer to the user. User access to the base virtual world functionality and to the virtual world layer functionality by the virtual world layer is provided.

Abstract: The invention relates generally to virtual universe environments and, more particularly, to discerning and displaying information regarding relationships between two or more avatars in a virtual universe environment. In one embodiment, the invention includes determining whether a first avatar and a second avatar have at least one relationship with one or more common avatars in response to the first avatar initiating an interaction with the second avatar, and in the case that the first and second avatars have at least one relationship with at least one common avatar, displaying information regarding the relationship with the common avatar to at least one of the first and second avatar.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having base virtual world functionality and a base world list of base virtual world users, includes providing a virtual world layer, communicating to the base virtual world that the virtual world layer will overlay the base virtual world and adding the virtual world layer to the base world list in order to register the virtual world layer with the base virtual world.

Abstract: A gateway serving as an interface between a mobile network and a wireless network can be configured to send a signal strength indicator to the mobile network thereby causing the mobile network to recognize the gateway as a valid path for handing off a call. The wireless network can be configured according to one of the 802.11 wireless communications protocols. The gateway can route the call from the mobile network to a wireless access point of the wireless network via a packet-switched network, such that the call is conducted via a wireless communications link with the wireless access point.

Abstract: A method of sharing instant messaging transcripts can include establishing an instant messaging session. The method can also include receiving a user request to publish a transcript of the session to a Weblog and publishing the transcript to the Weblog.

Abstract: The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.

Abstract: A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.

Abstract: The present invention is directed to providing consumer ratings and customer service based thereon within a virtual universe. A method for providing a consumer rating and customer service within a virtual universe includes: determining a consumer habit(s) of a customer in the virtual universe and then calculating a consumer rating, based on the determination of the consumer habit(s). From the calculated consumer rating, a particular consumer service is selectively providing in the virtual universe.

Abstract: The present invention is directed to providing customer service hierarchies within a virtual universe. A method for providing customer service hierarchies within a virtual universe includes: receiving a customer need request from an avatar; presenting a virtual interactive menu and/or a web page after receiving the customer need request; and if the menu and/or web page does not satisfy the customer's need request, then providing a customer service representative avatar to the avatar in need of customer service. A system, a program product stored on a computer readable medium, and a method for deploying such an application are also disclosed.

Abstract: The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.

Abstract: A method of providing route notification to sensors within an Instant Messaging (IM) network can include estimating one or more travel route of a user having a mobile device that is IM enabled, wherein the estimated route specifies at least one future location, identifying one or more sensors within a predetermined distance of a point along the travel route(s), notifying the sensor(s) of the approaching user via the IM network, and collecting sensor information for each of the one or more sensor in anticipation of the approaching user.

Abstract: A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include prompting a guest through an established telephone call to manage at least one guest service without first prompting the guest for identifying information. The method further can include managing the guest service without accessing guest information derived through the established telephone call.

Abstract: A method for evaluating system behavior within a grid environment can include the step of identifying a host software object, wherein the host software object includes a user object, an application, and/or a process. The software object can be associated with the host software object. The host actions of the host software object can be replicated within the associated software object. Replicated actions can be recorded. The host software object can move from one grid within the grid environment to a different grid. In response to the moving of the host software object, the associated software object can move from the one grid to the different grid.

Abstract: A testing method including the step of identifying multiple hosts located within multiple grids of a grid environment, wherein each host is a software object. A ghost agent can be associated with each identified host. Actions of the host can be replicated within each ghost agent. Data relating to the replicated actions can be recorded. Test input can be generated from the recorded data. Tests can be conducted within the grid environment using the test input.

Abstract: A method for gathering operational metrics can include the step of identifying a host within a grid environment, wherein the host can be a software object. A ghost agent can be associated with the host. The ghost agent can replicate actions of the host. Operational metrics for at least a portion of the replicated actions can be determined. The operational metrics can be recorded. The host can move within the grid environment. The ghost agent can responsively move in accordance with movement of the host.

Abstract: A method for evaluating system behavior of an application domain within a grid environment can include the step of identifying a host software object within the application domain. A software object can be associated with the host software object. Within the associated software object, host actions can be replicated. Replicated actions can be recorded. The host software object can move from one grid within the grid environment to a different grid. The associated software object can responsively move within the grid environment in accordance with movement of the host software object.

Abstract: Within a wireless computing device, a method of conducting commerce can include receiving a user input in the wireless computing device specifying an account to which a proposed transaction is to be billed and identifying contact information for a billing entity according to the user specified account. The billing entity can manage the account. An authorization can be requested from the billing entity via a wireless communications link established using the contact information. The method also can include receiving the authorization from the billing entity via the wireless communications link, generating a visual image which identifies the billing entity and represents the authorization received from the billing entity, and presenting the visual image upon the display screen of the wireless computing device. Accordingly, a visual image reader can read the displayed visual image.