Abstract: System and method to preserve a long-lived interaction, the method including: participating, by use of a communication medium, in a present communication session with a remote party; associating, by use of a processor, a present identification tag with the present communication session; associating, by use if a processor, contextual information with the present identification tag, wherein the contextual information provides context of the present communication session; and storing, by use if a processor coupled to a memory, a record of the present identification tag and contextual information beyond conclusion of the present communication session, wherein the stored present identification tag and stored contextual information form the long-lived interaction. The method may further include searching a memory for previous identification tags of previous communication sessions with the remote party; and selecting, from a search result, a previous identification tag for use as the present communication tag.