Patents by Inventor Neil Hepworth
Neil Hepworth has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8635216Abstract: An enhancement to a search engine is disclosed for prioritizing search results obtained from an information search engine such as those accessible via a network (e.g., the Internet and/or a corporate intranet). In response to a user search query, the enhanced search engine of the invention prioritizes the search results using stored information indicative of network sites: (a) previously visited by the user, and/or (b) to which the user has indicated an interest (or disinterest) in the content thereof. Additionally, the invention prioritizes the search results using stored information indicative of other users that are determined to have similar searching interests. Thus, since the stored information can dynamically change, repeated performances of the same search can present different initial, more user customized, portions of the search results.Type: GrantFiled: September 30, 2004Date of Patent: January 21, 2014Assignee: Avaya Inc.Inventors: Neil Hepworth, Paul Roller Michaelis
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Patent number: 8593959Abstract: The present invention is directed generally to an intelligent endpoint or communication device that can collect available bandwidth-related information metrics and/or perform call admission control functions. The present invention is further directed to an architecture comprising a switch or media server in communication with a plurality of subscriber communication devices in which the subscriber communication devices act as network nodes to collect available bandwidth-related information.Type: GrantFiled: February 7, 2007Date of Patent: November 26, 2013Assignee: Avaya Inc.Inventors: Neil Hepworth, Alex M. Krumm-Heller, Stephane C. Laveau
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Patent number: 8413069Abstract: The automatic completion of composite characters is supported by the generation of lists of candidate words or characters. Such lists may be generated by specifying letters or word shapes that are required to be included in candidate words or characters, independent of the order in which a specified letter or word shape is traditionally added to the completed word or character. In a subtractive mode, a user may exclude words or characters that include one or more letters or word shapes specified by the user.Type: GrantFiled: June 28, 2005Date of Patent: April 2, 2013Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher R. Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 8249873Abstract: Tonal correction of speech is provided. Received speech is analyzed and compared to a table of commonly mispronounced phrases. These phrases are mapped to the phrase likely intended by the speaker. The phrase determines to be the phrase the user likely intended can be suggested to the user. If the user approves of the suggestion, tonal correction can be applied to the speech before that speech is delivered to a recipient.Type: GrantFiled: August 12, 2005Date of Patent: August 21, 2012Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher R. Gentle, Neil Hepworth, Andrew W. Lang, Paul R. Michaelis
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Patent number: 8218751Abstract: A mechanism is provided that allows participants on the conference call to identify, and then mute or filter, a participant(s) responsible for introducing the noise, regardless of whether the noise is caused by transmission impairments or by the participant(s) being in a noisy location. For example, individual users could be able to press a “test” button that could block each of the participants one at a time. This would allow the source of the noise to be identified. This “test button” could be one or more of provided at the endpoint(s), be enabled through a web interface or, for example, through a dedicated conference call interface at the endpoint(s) or at the conference bridge. The blocking of each participant could occur through interaction with the main PBX using, for example, in-band signaling to the PBX. Once the source(s) of the noise is identified, noise mitigation can be applied as needed.Type: GrantFiled: September 29, 2008Date of Patent: July 10, 2012Assignee: Avaya Inc.Inventors: Neil Hepworth, Paul Roller Michaelis
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Patent number: 8219429Abstract: The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.Type: GrantFiled: September 23, 2011Date of Patent: July 10, 2012Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher R. Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 8194831Abstract: A called party's communications habits are determined from the party's communications history, and the habits and the called party's current state (presence) are analyzed in view of a calling party's parameters for a desired communication with the called party to determine a preferable mode and/or time for the desired communication. The preference is indicated to the calling party to assist the calling party in effecting the desired communication.Type: GrantFiled: July 1, 2008Date of Patent: June 5, 2012Assignee: Avaya Inc.Inventors: Neil Hepworth, Ted Saoumi
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Patent number: 8176154Abstract: A system for providing a high communications quality is provided. The system comprises: (a) an input operable to receive a message from at least one of first and second network nodes 200 and 204, the first and second network nodes communicating with one another in a session and the message indicating a service problem with the session and (b) a statistic collection agent 248 operable to cause, in response to the message, at least one of the following operations: (i) reconfiguration of one or more attributes or resources in the network; (ii) variation of a sampling frequency of one or more session-related performance attributes associated with the network; (iii) alteration of the types of session-related performance attributes being collected regarding the network; and (iv) collection of session-related information from nodes other than the at least first and second network nodes.Type: GrantFiled: September 30, 2002Date of Patent: May 8, 2012Assignee: Avaya Inc.Inventors: Muneyb Minhazuddin, Stephane C. Laveau, Alex M. Krumm-Heller, Neil Hepworth, Alexander Martin Scholte
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Publication number: 20120016703Abstract: The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.Type: ApplicationFiled: September 23, 2011Publication date: January 19, 2012Applicant: AVAYA INC.Inventors: Colin Blair, Kevin Chan, Christopher R. Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 8095120Abstract: The present invention provides methods, devices, and systems for creating an ad-hoc conference station from speakers on a plurality of mobile communication devices. The ad-hoc conference station can cancel the echo of any incoming audio for all of the communication devices. This feature may be achieved by employing a master/slave configuration for the communication devices within a common area.Type: GrantFiled: September 28, 2007Date of Patent: January 10, 2012Assignee: Avaya Inc.Inventors: Colin Blair, Andrew W. Lang, Paul Roller Michaelis, Deborah Jeanne Hill, Kevin Chan, Christopher R. Gentle, Neil Hepworth
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Patent number: 8068847Abstract: Disclosed herein is a system and method for notifying a person that they have become separated from their mobile communication device. A comparison between location information for the device and presence information for the person is used to determine whether or not a separation exists. Certain corrective actions are possible in order to mitigate the consequences of the separation. A separation may be allowed to exist within a certain maximum allowable distance of separation without the system or method notifying the person.Type: GrantFiled: August 9, 2006Date of Patent: November 29, 2011Assignee: Avaya Inc.Inventors: Chris Fegan, Katherine Hamilton, Neil Hepworth, Lawrence Ongud Opiyo
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Patent number: 8041589Abstract: The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.Type: GrantFiled: April 10, 2007Date of Patent: October 18, 2011Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher R. Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 7865172Abstract: A method and apparatus protect data stored in a device by storing data from the device on a backup system upon the device being connected to the backup system; detecting that the device has been lost or stolen; encrypting a set of data stored on the device that has not been stored on the backup system using an encryption key based on another set of data stored on the device and also stored on the backup system; and deleting the other set of data and encryption key from the device.Type: GrantFiled: June 20, 2006Date of Patent: January 4, 2011Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 7843486Abstract: The present invention is directed toward conference calls and methods, devices, and systems for facilitating a conference call. Specifically, the present invention allows participants of a conference call to selectively alter or mute other participants' voices in a conference call. More specifically, a number of participants may be associated with a single communication device and only a subset of those participants may have their voice signal altered or muted during the conference call.Type: GrantFiled: April 10, 2006Date of Patent: November 30, 2010Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Andrew W. Lang, Christopher Reon Gentle, Neil Hepworth
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Patent number: 7821386Abstract: A location-based reminder system includes a controller 112 that determines when a person is in and/or leaving a defined area 104; when a person is determined to be in and/or leaving the defined area 104, identify a reminder to be provided to the person, the reminder including information about at least one object associated with the person; and provide the reminder to the person before the person leaves the defined area 104.Type: GrantFiled: October 11, 2005Date of Patent: October 26, 2010Assignee: Avaya Inc.Inventors: Karen Barrett, Neil Hepworth, Colin Blair, Nandor Klatsmanyi, Luke Tucker
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Patent number: 7693136Abstract: The present invention is directed toward a method, device, and system for use during a network failure. The invention provides a telecommunication device that may be circuit-switched and packet-switched enabled. In a first mode of operation the telecommunication device is operable to communicate via a packet-switched network and in a second more of operation the telecommunication device is operable to communicate via a circuit-switched network.Type: GrantFiled: March 28, 2006Date of Patent: April 6, 2010Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Andrew W. Lang, Christopher Reon Gentle, Neil Hepworth
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Publication number: 20100080374Abstract: A mechanism is provided that allows participants on the conference call to identify, and then mute or filter, a participant(s) responsible for introducing the noise, regardless of whether the noise is caused by transmission impairments or by the participant(s) being in a noisy location. For example, individual users could be able to press a “test” button that could block each of the participants one at a time. This would allow the source of the noise to be identified. This “test button” could be one or more of provided at the endpoint(s), be enabled through a web interface or, for example, through a dedicated conference call interface at the endpoint(s) or at the conference bridge. The blocking of each participant could occur through interaction with the main PBX using, for example, in-band signaling to the PBX. Once the source(s) of the noise is identified, noise mitigation can be applied as needed.Type: ApplicationFiled: September 29, 2008Publication date: April 1, 2010Applicant: AVAYA INC.Inventors: Neil Hepworth, Paul Roller Michaelis
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Patent number: 7647499Abstract: A method and apparatus identifying an item by attaching a radio frequency identification device to the item; obtaining encryption information; generating an encrypted code from the encryption information by a programmer; inserting the encrypted code into the radio frequency identification device by the programmer whereas the encrypted code may be one of a plurality of encrypted codes; attempting to access the radio frequency identification device by a security reader by transmission of another encrypted code to the radio frequency identification device; and responding with a correct access signal by the radio frequency identification device in response to receipt of the other encrypted code if the other encrypted code is same as the inserted encrypted code.Type: GrantFiled: March 24, 2005Date of Patent: January 12, 2010Assignee: Avaya IncInventors: Colin Blair, Kevin Chan, Alexander Quentin Forbes, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang, Paul Roller Michaelis
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Publication number: 20100002859Abstract: A called party's communications habits are determined from the party's communications history, and the habits and the called party's current state (presence) are analyzed in view of a calling party's parameters for a desired communication with the called party to determine a preferable mode and/or time for the desired communication. The preference is indicated to the calling party to assist the calling party in effecting the desired communication.Type: ApplicationFiled: July 1, 2008Publication date: January 7, 2010Applicant: AVAYA INC.Inventors: Neil Hepworth, Ted Saoumi
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Patent number: 7590693Abstract: A server for processing an electronic message is provided that includes: (a) an input operable to a message inputted by a user, the message comprising one or more recipients, and a restriction identifier for the message, the restriction identifier identifying a subset of recipients from among a set of recipients to receive the message; and (b) when a restriction identifier is received, a processor operable to tag the message with the restriction identifier.Type: GrantFiled: July 17, 2003Date of Patent: September 15, 2009Assignee: Avaya Inc.Inventors: Kevin Chan, Neil Hepworth, Stephane C. Laveau