Abstract: A mobile device accepts a selection of a file for opening or editing or both. The file is associated with a file type. A mobile application on the mobile device identifies the file type associated with the file. A request message is constructed that is indicative of the file type and one or more user credentials. The request message is sent to a cloud server. The mobile device receives an address for a selected cloud image from the cloud server and, in response thereto, connects to a remote processing environment in the selected cloud image.

Abstract: Within an electronic messaging system, a method of backing up data can include storing attributes for a plurality of message attachments exchanged through the electronic messaging system. Responsive to a request for a message attachment from a requestor, the request can be compared with attributes of the plurality of message attachments to select at least one message attachment matching the request. The method further can include determining whether the requested message attachment is available within the electronic messaging system and performing a programmatic action according to at least the determining step.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having base virtual world functionality and a base world list of base virtual world users, includes providing a virtual world layer, communicating to the base virtual world that the virtual world layer will overlay the base virtual world and adding the virtual world layer to the base world list in order to register the virtual world layer with the base virtual world.

Abstract: Pictorial information is provided relevant to a geographic location through selecting characteristics relevant to geographic locations, searching pictorial image databases for images having an embedded tags associated with the characteristics, retrieving image files from databases having embedded tags correlated to characteristics and visually depicting a physical appearance or an attribute of a location, analyzing characteristics image files and responsively selecting preferred image data, formatting preferred image data for presentation to a traveler, associating formatted preferred data with geographic locations, and presenting associated formatted data to the traveler in association with geographic locations. Characteristics include global positioning satellite coordinates. Image data may be selected having preferred image resolutions or perspectives. Formatting pictorial information may comprise synthesizing photographs into a constructs.

Abstract: A method for providing virtual world functionality to a user of a base virtual world having base virtual world functionality and a base world list of base virtual world users, includes providing a virtual world layer, communicating to the base virtual world that the virtual world layer will overlay the base virtual world and adding the virtual world layer to the base world list in order to register the virtual world layer with the base virtual world.

Abstract: The present invention describes a method and system for governing a physical device or application service in a real world through a virtual device in a virtual world. The physical device or application service registers at least one virtual adaptor of the physical device or application service to a virtual device broker. A user creates or composes the virtual device with the at least one virtual adaptor in the virtual device broker. The user commands to the virtual device through a user interface of the virtual device. The at least one virtual adaptor in the virtual device translates the command to a controlling signal to the physical device or application service. The controlling signal operates the physical device or application service according to the command to the virtual device.

Abstract: A system and method for using an encoding module in a virtual world server for: receiving scene data including a description of at least one virtual object and underlying terrain associated with the scene; organizing the description of the at least one virtual object into a first track segmented by virtual object time slots, organizing the description of the underlying terrain into a second track segmented by terrain time slots; and storing the descriptions in persistent storage as separate files where users can retrieve and render the separate files.

Abstract: A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.

Abstract: A method, system and apparatus for processing a call in a call center using information stored in the LIDB. A call center which has been configured in accordance with a preferred aspect of the present invention can include at least one phone handset coupled to a gateway to a PSTN. An enterprise application can be associated with the handset and a data terminal coupled to the enterprise application. A view to the enterprise application further can be disposed in proximity to the handset. A database of caller information can be coupled to the enterprise application. Each record in the database can have a configuration for location based upon a searching key.

Abstract: The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.

Abstract: The invention relates generally to virtual universe environments and, more particularly, to discerning and displaying information regarding relationships between two or more avatars in a virtual universe environment. In one embodiment, the invention includes determining whether a first avatar and a second avatar have at least one relationship with one or more common avatars in response to the first avatar initiating an interaction with the second avatar, and in the case that the first and second avatars have at least one relationship with at least one common avatar, displaying information regarding the relationship with the common avatar to at least one of the first and second avatar.

Abstract: A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.

Abstract: A system and method enabling the search for a three-dimensional virtual world object across the universe of virtual worlds by utilizing a two-step search process to first identify the object and second, to actively locate and generate a URI to all presently manifest instances of that object.

Abstract: In some example embodiments, a method includes defining a tracking area for a first avatar in an online immersive environment, wherein the tracking area encompasses the first avatar and some defined area beyond the first avatar. The first avatar represents a first person who is a guardian of a second person in the real world and external to the online immersive environment. A second avatar represents the second person in the online immersive environment. The method includes tracking a path through the online immersive environment of the tracking area for the first avatar. The method includes marking a region in the online immersive environment as a safe zone for the second avatar, after the path of the tracking area for the first avatar has traversed the region. The method includes authorizing access to the region marked as the safe zone for the second avatar in the online immersive environment.

Abstract: A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

Abstract: A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

Abstract: Computer method and apparatus render views of a computer generated virtual world to a remote viewer. The invention method and apparatus establish an avatar of a resident user as a proxy on behalf of the remote viewer. The computer node of the resident user exports proxy avatar views of the virtual world to the remote viewer. The remote viewer computer renders the exported virtual world views without executing virtual world application programs.

Abstract: Embodiments of the present invention provide a method, system and computer program product for composing and managing a presentation in a virtual world. In an embodiment of the invention, a method for composing and managing a presentation in a virtual world can include arranging a set of slides in a presentation, selecting a location in a portion of a virtual world for displaying the slides and also for attendee avatars viewing the slides, composing movements and gestures of a presenter avatar in coordination with a display of slide content of the slides, and presenting the presentation in the location of the virtual world at the location selected for displaying the slides for the attendee avatars placed the selected location for the attendee avatars while applying the composed movements and gestures of the presenter avatar coordinated with a display of slide content of the slides.

Abstract: A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

Abstract: A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.