Patents by Inventor Neil MALLINAR

Neil MALLINAR has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11144727
    Abstract: Evaluating intent authoring processes, by a processor in a computing environment. A dataset comprising utterances of interactive dialog sessions between agents and clients for a given product or service is received. A classification of at least a portion of the utterances is performed for a target intent according to at least one of a plurality of recommendation algorithms, where the classification is performed by an automatic driver invoking the recommendation algorithm and simulating a manual confirmation of the algorithm's decision by a user. A classifier trained with the utterances recommended and confirmed by the automatic driver is automatically evaluated according to at least one of the plurality of evaluation criteria. A report tracking the evaluation results is generated.
    Type: Grant
    Filed: May 20, 2019
    Date of Patent: October 12, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Tin Kam Ho, Abhishek Shah, Neil Mallinar, Rajendra G. Ugrani, Ayush Gupta
  • Patent number: 11106875
    Abstract: Evaluating intent authoring processes, by a processor in a computing environment. Results are received of a simulated intent labeling effort of a dataset comprising utterances of interactive dialog sessions between agents and clients for a given product or service. Figures of merits for respective algorithms used to perform the simulated intent labeling effort are computed. Each of the respective algorithms are evaluated according to the computed figures of merits; and one of the respective algorithms is implemented for labeling intents of a remaining corpus of the synthesized dataset according to parameters evaluated in the computed figures of merits.
    Type: Grant
    Filed: May 20, 2019
    Date of Patent: August 31, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Tin Kam Ho, Abhishek Shah, Neil Mallinar, Rajendra G. Ugrani, Ayush Gupta
  • Publication number: 20200372112
    Abstract: Evaluating intent authoring processes, by a processor in a computing environment. Results are received of a simulated intent labeling effort of a dataset comprising utterances of interactive dialog sessions between agents and clients for a given product or service. Figures of merits for respective algorithms used to perform the simulated intent labeling effort are computed. Each of the respective algorithms are evaluated according to the computed figures of merits; and one of the respective algorithms is implemented for labeling intents of a remaining corpus of the synthesized dataset according to parameters evaluated in the computed figures of merits.
    Type: Application
    Filed: May 20, 2019
    Publication date: November 26, 2020
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Tin Kam HO, Abhishek SHAH, Neil MALLINAR, Rajendra G. UGRANI, Ayush GUPTA
  • Publication number: 20200372111
    Abstract: Evaluating intent authoring processes, by a processor in a computing environment. A dataset comprising utterances of interactive dialog sessions between agents and clients for a given product or service is received. A classification of at least a portion of the utterances is performed for a target intent according to at least one of a plurality of recommendation algorithms, where the classification is performed by an automatic driver invoking the recommendation algorithm and simulating a manual confirmation of the algorithm's decision by a user. A classifier trained with the utterances recommended and confirmed by the automatic driver is automatically evaluated according to at least one of the plurality of evaluation criteria. A report tracking the evaluation results is generated.
    Type: Application
    Filed: May 20, 2019
    Publication date: November 26, 2020
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Tin Kam HO, Abhishek SHAH, Neil MALLINAR, Rajendra G. UGRANI, Ayush GUPTA