Abstract: An approach is provided for determining that a device has been placed on a hold status during a communication session, wherein hold media is presented to the device during the hold status. The approach involves determining that the device and/or the communication session is registered for a hold music service that provides media from a content provider. The approach also involves requesting personalized media from the content provider. The approach further involves presenting the personalized media to the device as the hold media during the hold status.

Abstract: An approach is provided for determining that a device has been placed on a hold status during a communication session, wherein hold media is presented to the device during the hold status. The approach involves determining that the device and/or the communication session is registered for a hold music service that provides media from a content provider. The approach also involves requesting personalized media from the content provider. The approach further involves presenting the personalized media to the device as the hold media during the hold status.

Abstract: A system comprising at least one controller including a controller processor with a memory configured to execute self-healing rules. The self-healing rules may include at least one corrective measure and at least one failure symptom. The system may include an automated incident management device including a central processor with a memory to receive service management information from the at least one controller, correlate at least one corrective measure with at least one failure symptom, adjust the self-healing rules based on the correlation, and propagate the adjusted self-healing rules to the at least one controller.