Patents by Inventor Neil Thomas RAZZANO

Neil Thomas RAZZANO has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11520995
    Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
    Type: Grant
    Filed: October 12, 2020
    Date of Patent: December 6, 2022
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Trisha Mahajan, Stephen Soltys, Neil Thomas Razzano, Sankar Shanmugam
  • Patent number: 11030412
    Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
    Type: Grant
    Filed: April 10, 2018
    Date of Patent: June 8, 2021
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Sankar Shanmugam, Sreeharsha Lanka, Pradeep Bharthur Shanthraj, Neil Thomas Razzano, Shankar Venkatesan, Trisha Mahajan, Stephen John Soltys, Moorthy Sengottaiyan, Saivivek Thiyagarajan, Ahmed Pasha Mohammed, Sandeep Kumar
  • Publication number: 20210073478
    Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
    Type: Application
    Filed: October 12, 2020
    Publication date: March 11, 2021
    Applicant: Verizon Patent and Licensing Inc.
    Inventors: Trisha Mahajan, Stephen Soltys, Neil Thomas Razzano, Sankar Shanmugam
  • Patent number: 10839167
    Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
    Type: Grant
    Filed: December 4, 2018
    Date of Patent: November 17, 2020
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Trisha Mahajan, Stephen Soltys, Neil Thomas Razzano, Sankar Shanmugam
  • Publication number: 20200175118
    Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
    Type: Application
    Filed: December 4, 2018
    Publication date: June 4, 2020
    Inventors: Trisha Mahajan, Stephen Soltys, Neil Thomas Razzano, Sankar Shanmugam
  • Publication number: 20190311036
    Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
    Type: Application
    Filed: April 10, 2018
    Publication date: October 10, 2019
    Applicant: Verizon Patent and Licensing Inc.
    Inventors: Sankar Shanmugam, Sreeharsha Lanka, Pradeep Bharthur Shanthraj, Neil Thomas Razzano, Shankar Venkatesan, Trisha Mahajan, Stephen John Soltys, Moorthy Sengottaiyan, Saivivek Thiyagarajan, Ahmed Pasha Mohammed, Sandeep Kumar
  • Patent number: 9800740
    Abstract: A method including obtaining, via a first push notification received by a mobile station, a first usage amount of a mobile communication network resource allocation associated with the mobile station; storing, in the mobile station, the first usage amount; determining that the stored first usage amount is out of date; in response to the determination that the stored first usage amount is out of date, transmitting a request for a usage amount of the mobile communication network resource allocation; receiving a response to the request, the response indicating a second usage amount of the mobile communication network resource allocation; and displaying, on a display unit included in the mobile station, a graphical indication of an amount of the mobile communication network resource allocation that has been used or remains to be used, based on the second usage amount.
    Type: Grant
    Filed: October 12, 2015
    Date of Patent: October 24, 2017
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Neil Thomas Razzano, Henry H. Li, Meera Deshpande Kumarjiguda
  • Publication number: 20170104878
    Abstract: A method including obtaining, via a first push notification received by a mobile station, a first usage amount of a mobile communication network resource allocation associated with the mobile station; storing, in the mobile station, the first usage amount; determining that the stored first usage amount is out of date; in response to the determination that the stored first usage amount is out of date, transmitting a request for a usage amount of the mobile communication network resource allocation; receiving a response to the request, the response indicating a second usage amount of the mobile communication network resource allocation; and displaying, on a display unit included in the mobile station, a graphical indication of an amount of the mobile communication network resource allocation that has been used or remains to be used, based on the second usage amount.
    Type: Application
    Filed: October 12, 2015
    Publication date: April 13, 2017
    Inventors: Neil Thomas Razzano, Henry H. Li, Meera Deshpande Kumarjiguda
  • Patent number: 9230377
    Abstract: Systems and methods for providing mobile device security are disclosed. In some implementations, a request for access to a security mechanism is received at a user terminal. A short-range radio connection of the user terminal at a time of receiving the request for access is identified responsive to the request. A memory of the user terminal is accessed to determine whether the identified short-range radio connection corresponds to a user-identified secure radio connection. Upon determining that the radio connection corresponds to the user-identified secure radio connection, the user is granted access to the security mechanism without soliciting the user of the user terminal for a predetermined security input. Upon determining that the radio connection does not correspond to the user-identified secure radio connection, the user is solicited for the predetermined security input.
    Type: Grant
    Filed: July 31, 2013
    Date of Patent: January 5, 2016
    Assignee: Cellco Partnership
    Inventors: Venkateswara Rao Gaddam, Sankar Shanmugam, Michelle Felt, Ravi Kotyala, Alexander Papadopolo, Neil Thomas Razzano, John Edwin Straley, Arulvadivel Venugopal
  • Publication number: 20150035645
    Abstract: Systems and methods for providing mobile device security are disclosed. In some implementations, a request for access to a security mechanism is received at a user terminal. A short-range radio connection of the user terminal at a time of receiving the request for access is identified responsive to the request. A memory of the user terminal is accessed to determine whether the identified short-range radio connection corresponds to a user-identified secure radio connection. Upon determining that the radio connection corresponds to the user-identified secure radio connection, the user is granted access to the security mechanism without soliciting the user of the user terminal for a predetermined security input. Upon determining that the radio connection does not correspond to the user-identified secure radio connection, the user is solicited for the predetermined security input.
    Type: Application
    Filed: July 31, 2013
    Publication date: February 5, 2015
    Applicant: CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS
    Inventors: Venkateswara Rao GADDAM, Sankar SHANMUGAM, Michelle FELT, Ravi KOTYALA, Alexander PAPADOPOLO, Neil Thomas RAZZANO, John Edwin STRALEY, Arulvadivel VENUGOPAL