Abstract: An information portal for aiding support professionals, such as computer support professionals, in diagnosing and correcting problems is disclosed. A plurality of high quality information resources in a plurality of formats are organized by topics and subtopics familiar to the professionals to reduce the amount of searching required to access the information resources. Requests for new information resources are supported by the portal as are requests for collaboration with the subject expert. New information resources are submitted to the portal through a software assisted quality control process to ensure the quality, reliability, and timeliness of the resource information.

Abstract: A method and system for intercepting communications between a transport client and a transport provider is provided. An interceptor system registers to intercept calls made by the transport client to functions of the transport provider. The interceptor system also replaces callbacks of the transport client so that calls from the transport provider intended for the transport client can be intercepted. When the interceptor system intercepts the call, it provides an indication of the call to a processing component. The processing component may analyze the call and determine whether the call should be allowed or denied. The interceptor system then proceeds to process the call in accordance with the indication of the processing component.

Abstract: An expert diagnostic agent for use in diagnosing intermittent and/or difficult to reproduce software failures in computing devices is disclosed. The expert diagnostic agent gathers data about the operating system of a computing device and a plurality of software components coupled to the computer operating system; applies rules to the data to identify software failures; invokes tools as needed to attempt to correct the software failures; and reports information about software failures. The expert diagnostic agent may be invoked directly or activated by certain events in computer system.