Patents by Inventor NEXTALK, INC.

NEXTALK, INC. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR ACCEPTING VIDEO CALLS ON VOICE TELEPHONES AT CALL CENTERS OR OTHER LOCATIONS
    Publication number: 20130093830
    Abstract: A method for providing video-based communication between an originating user and a recipient located within a call center includes a server receiving an originating live video call, the server holding the live video call, the server generating a placeholder call corresponding to the live video call, and the server transmitting the placeholder call through the network to the call center. The method may also include the call center determining if an agent with video call capability is available, and if an agent with video call capability is available, the call center transmitting the placeholder call to the available agent within the call center, the call center generating a video link and transmitting the video link to the server, the server receiving the video link, and the server matching the video link to the live video call to establish communication with the agent.
    Type: Application
    Filed: October 15, 2012
    Publication date: April 18, 2013
    Applicant: NEXTALK, INC.
    Inventor: NEXTALK, INC.