Patents by Inventor Nguyen Anh Tuan

Nguyen Anh Tuan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240177083
    Abstract: A system and methods are provided for matching electronic tasks with actors able to process and complete the tasks, without polling. When a new task is received and no qualified actor is available, instead of repeatedly polling or querying actors, a task event is emitted that describes the task by criteria that can be used to match the task to a qualified actor. Similarly, when an actor becomes available and no suitable task is pending, instead of repeatedly polling or querying pending tasks, a corresponding actor event is emitted. Consumers of the events therefore attempt to match a pending task and an available actor only when there is a change to the tasks and/or the available actors.
    Type: Application
    Filed: November 29, 2022
    Publication date: May 30, 2024
    Applicant: Zendesk, Inc.
    Inventors: CiarĂ¡n Archer, Chaminda Peiris, Nguyen Anh Tuan, Fernando Rincon Martin, Khoa Dang Bui, John Clifford