Abstract: A Web-based method for managing and communicating information regarding an order of consumer goods is provided. The method allows to store order data in a data base. The order data includes at least one identifier associating a respective order to a respective consumer. The method enables an authorized requester to retrieve order data that matches the identifier. A Web page is provided that includes one or more data fields indicative of the status of the order. The Web page further includes a menu of choices for enabling the requester to input new data for that order. The new data is generally indicative of new requests the consumer may have regarding that order.