Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties. The call may be analyzed either fully or in part with an automated voice recognition system to convert spoken comments into text automatically. The results of voice recognition may be provided to at least one of the second human parties either fully or in part. Further, in one embodiment, the automated voice recognition system is linkable to at least one of a database system and an expert system.

Abstract: Methods and systems are provided for the recognition of voice information from a call between at least two human parties or between one party and an automated attendant system. Voice data from the call may be analyzed with a voice recognition system so that a subset of the voice data is at least partially recognized and extracted. Further, the information from the results of analyzing the call may be provided to at least one of the parties and/or stored.