Abstract: Disclosed are various embodiments for facilitating item returns on behalf of customers of an electronic commerce site. Embodiments of the disclosure can, in one example, facilitate item returns on behalf of a buyer where the seller is a seller in a multi-seller marketplace. A return shipping label can be generated on behalf of the seller as well as communications between buyer and seller archived in the event of a subsequent dispute.

Abstract: Techniques and systems provide real-time return processing before a retailer receives a returned item, such as during a return process where the retailer (seller) and customer (buyer) are separated from one another (e.g., electronic commerce, etc.). The retailer may collect information about the order and items to be returned from the remotely located customer. The retailer may optionally confirm an identity of the customer such as by verifying the original payment type and/or payment instrument number. The customer may provide collateral in exchange for the real-time return of a refund or an exchange. The retailer may then provide shipping details, calculate the refund (if applicable), and finalize processing. If the retailer does not receive the item in the allotted time for the return (e.g., for ground transport, etc.), then the retailer may charge the customer a value of the item using the collateral.