Abstract: Embodiments relate generally to systems, methods, and processes that use thermal imaging at self-service interaction stations. In particular, embodiments may relate to a self-service station for conducting an interaction process, having a thermal imaging device configured to capture thermal images of an area, a processor configured to process the thermal images captured by the thermal imaging device, determine a temperature condition of a face identified in at least one of the captured thermal images and suspend the interaction process based on the determined temperature condition.

Abstract: Embodiments generally relate to systems, methods, and processes that may use touch-free document reading at self-service interaction stations. Some embodiments relate to a self service station for conducting a passenger interaction process in transit environment, including, a display screen to display a visual prompt to present a travel document in a field of view of a video image recording device as part of the passenger interaction process, and configured to determine from the received live video images a document face image present on the travel document, to determine from the received live video images a machine-readable zone (MRZ) of the travel document and store a captured MRZ image of the MRZ, to process the captured MRZ image to determine identification information on the travel document, and store the document face image and the identification information for use in the passenger interaction process.