Patents by Inventor Nicholas R. Johnson

Nicholas R. Johnson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240338611
    Abstract: Certain aspects of the present disclosure provide techniques for detecting data errors. A method generally includes training each of a plurality of models on a plurality of training data sets to generate a set of trained models, determining a plurality of subsets of trained models from the set of trained models, for each respective subset: determining a plurality of ensemble outputs for the respective subset based on a plurality of validation data sets; and determining at least one evaluation metric for the respective subset based on the plurality of ensemble outputs; and determining an ensemble model as a subset of trained models having a best evaluation metric among a plurality of evaluation metrics associated with the plurality of subsets, wherein each subset comprises a different selection of models from the set of trained model than each other subset of trained models in the plurality of subsets of trained models.
    Type: Application
    Filed: April 6, 2023
    Publication date: October 10, 2024
    Inventors: Eyal SHAFRAN, Bor-Chau JUANG, Steven J. BROWN, Linxia LIAO, Nicholas R. JOHNSON, Christiana Mei Hui CHEN
  • Patent number: 11425250
    Abstract: Systems and methods for call handling optimization of a call center are disclosed. A system is configured to: obtain a plurality of agent demand variables; obtain an indication of available agents that are associated with a plurality of skills; generate a multi-skill routing matrix depicting a routing problem from the agent demand variables and the available agents; deconstruct the multi-skill matrix into one or more band routing matrices; and identify, for each band routing matrix, a number of agents from the available agents to be used in solving the band routing matrix. Identifying the number of agents includes recursively simulating a plurality of possible routing solutions, measuring a quality metric for each simulation, and reducing the range of available agents based on the quality metric. The system may indicate the number of agents to be used for each routing sub-problem (which may be at the staff group level).
    Type: Grant
    Filed: December 6, 2021
    Date of Patent: August 23, 2022
    Assignee: Intuit Inc.
    Inventors: Joseph Brian Cessna, Yaxian Li, Linxia Liao, Kenneth Grant Yocum, Nicholas R. Johnson, Christiana Mei Hui Chen