Abstract: A system may predict a category identifier for a work item to improve inefficiencies and errors in assigning work items to particular teams or team members. The system may predict a category for the work item based on receiving a text description of the work item, an identifier associated with a team category, and an identifier associated with a product tag category. For example, a prediction model may be selected based upon any one or more of the received input, and the prediction model may predict the category identifier for the work item. Because the category identifier may be predicted based on the input received, a wide range of category identifiers may be predicted, resulting in a more streamlined and accurate system for assigning work items.