Abstract: A system for monitoring, analyzing and improving information systems which serve critical areas of business concerns includes a review of a concern's business processes, with identification of at least one critical business process of the concern, followed by identification of elements of information systems structure of the concern that support of affect each identified critical business process of the concern. Once this has been done, equipment is deployed at the client concern, including necessary software on and off the client site as needed to collect and monitor data from the identified information systems elements. The equipment is connected to an on-site server. Parameters are set as to what data will be collected and the manner in which data will be collected from the identified elements, then data are collected from the pre-identified points in the information system's structure.