Abstract: Example remote assistance systems and methods are described. In one implementation, a diagnostics system receives a description of a home-related issue from a user and identifies a user profile associated with the user. The diagnostics system further determines a complexity associated with resolving the issue and determines the user's ability to perform activities to resolve the issue based on the user profile and the complexity associated with resolving the issue. The diagnostics system then determines a level of support based on the user's ability to perform activities to resolve the issue.

Abstract: Disclosed herein are virtual assistant methods, systems, and devices to identify users in need of guidance and to provide the guidance in response to identifying the need. Consistent with some embodiments, a method includes receiving, at a virtual assistant device, user input associated with a user profile and identifying an item category corresponding to user input. The method further includes detecting an anomalous relationship between the user profile and the item category based on user activity associated with the user profile. The method further includes causing the virtual assistant device to provide guidance with respect to the item category in response to detecting the anomalous relationship. The guidance includes presenting guidance information comprising attribute values of at least one item from the item category. The attribute values correspond to attributes of interest determined from additional user input.