Patents by Inventor Nigel R. Pinnell

Nigel R. Pinnell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated multilingual interactive system and method to perform financial transactions
    Patent number: 5794218
    Abstract: A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system prompts the customer of a financial institution in various languages until the customer's language and home country are identified. The system then connects the customer telephonically with a representative who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative and record keeping are also provided.
    Type: Grant
    Filed: January 16, 1996
    Date of Patent: August 11, 1998
    Assignee: Citibank, N.A.
    Inventors: Horton W. Jennings, Ronald Padalino, Robert Peralta, Nigel R. Pinnell, Philip C. Shinn