Patents by Inventor Nikhil Dhoble

Nikhil Dhoble has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for integrating voice biometrics
    Patent number: 11722485
    Abstract: Systems and methods for determining whether a voice biometrics credential provides a reliable mechanism for authenticating a user are provided. The method includes receiving at least one set of voice data from the user; determining, based on the received at least one set of voice data, a value of at least one parameter that corresponds to a user-specific voice biometrics credential; obtaining at least one user-specific item of information; accessing at least one business rule that relates to the user; and determining, based on the at least one set of voice data, the at least one user-specific item of information, and the at least one business rule, whether the user-specific voice biometrics credential is usable for authenticating the user.
    Type: Grant
    Filed: September 13, 2019
    Date of Patent: August 8, 2023
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Donna M. Barrett, Julia Cay, Brian Flanagan, Corinne Bigelow, Kalpana Jayaraman, Laura Yost, Paul D. Magasiny, Steven Fishman, Rafid A. Zane, Stephanie J. Schrieber, Bryant R. Barrera, Slobodan Petkovich, Matthew D. Matheny, Nikhil Dhoble
  • METHOD AND SYSTEM FOR PROVIDING SECURE CONVERSATION GATEWAY
    Publication number: 20230029645
    Abstract: Systems and methods for providing a secure conversation gateway by which an audio voice stream is made to be replicable and convertible into other media types are provided. The method includes receiving an audio voice data stream; converting the received audio voice data stream into a predetermined media format; and transmitting the converted audio data stream to a user. The method may also include receiving an interaction event that corresponds to the audio data stream; generating metadata based on the interaction event; and applying a machine learning algorithm to the audio data stream and the metadata in order to generate a response that relates to the audio data stream. The method may also include replicating the audio data stream and distributing copies thereof to a set of recipients.
    Type: Application
    Filed: July 25, 2022
    Publication date: February 2, 2023
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Stephanie J. SCHRIEBER, Thomas HELFAND, Nikhil DHOBLE, Matthew D. MATHENY, David A. BUTLER, Stephen JOHNSON, Robert C. BUCHSER, Ravi KAPPAGANTU
  • METHOD AND SYSTEM FOR INTEGRATING VOICE BIOMETRICS
    Publication number: 20210084033
    Abstract: Systems and methods for determining whether a voice biometrics credential provides a reliable mechanism for authenticating a user are provided. The method includes receiving at least one set of voice data from the user; determining, based on the received at least one set of voice data, a value of at least one parameter that corresponds to a user-specific voice biometrics credential; obtaining at least one user-specific item of information; accessing at least one business rule that relates to the user; and determining, based on the at least one set of voice data, the at least one user-specific item of information, and the at least one business rule, whether the user-specific voice biometrics credential is usable for authenticating the user.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Donna M. BARRETT, Julia CAY, Brian FLANAGAN, Corinne BIGELOW, Kalpana JAYARAMAN, Laura YOST, Paul D. MAGASINY, Steven FISHMAN, Rafid A. ZANE, Stephanie J. SCHRIEBER, Bryant R. BARRERA, Slobodan PETKOVICH, Matthew D. MATHENY, Nikhil DHOBLE
  • Method and system for multimedia contact routing
    Patent number: 9117188
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Grant
    Filed: December 9, 2013
    Date of Patent: August 25, 2015
    Assignee: VERIZON PATENT AND LICENSING INC.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur
  • METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING
    Publication number: 20140164041
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Application
    Filed: December 9, 2013
    Publication date: June 12, 2014
    Inventors: Priyank JOHRI, Nikhil DHOBLE, Apurva J. SHETH, DhivyaPriya VENKATACHALAM, Santosh Mohan BIJUR
  • Method and system for multimedia contact routing
    Patent number: 8605886
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Grant
    Filed: December 18, 2006
    Date of Patent: December 10, 2013
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur
  • METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING
    Publication number: 20080147470
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Application
    Filed: December 18, 2006
    Publication date: June 19, 2008
    Applicants: Verizon Data Services Inc., Verizon Data Services India Private Ltd.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur