Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: Embodiments of the present invention provide a novel and non-obvious method, server and computer program product for finding relevant content in a knowledge base. A method for finding items that are related to a user selected item in a knowledge base is provided. The method can include generating a first list of knowledge base items with a defined relationship to the user selected item and generating a second list of knowledge base items that belong to the same category as a category of the user selected item. The method can further include generating a third list of knowledge base items having one or more tags identical to one or more tags of the user selected item and selecting a first set of knowledge base items that are present in the first, second or third lists. The method can further include displaying the first set of knowledge base items as most relevant.

Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: A method, computer program product, and system for validating content included in an electronic communication is disclosed. A computer receives a new communication that includes content from an original communication. The computer determines if the content included in the new communication includes a change to the original communication. In response to determining that the content includes the change to the original communication, the computer generates a validation score of the new communication, such that the validation score is determined by an amount of match between the content of the new communication and the original communication, and the extent to which the change alters a purport of the original communication.

Abstract: One aspect of the present invention includes dynamically selecting templates through the use of an ontology. In one embodiment, an ontology is defined to structure information system content, and an ontology classification is then assigned when content is provided to the information system. Based on this classification, the most appropriate template classified in the ontology is applied to the content. If a template exists at the content item's ontology level, this template is applied to the content. If no template exists, then the ontology tree is navigated upward to locate a template at the nearest ancestor ontology level. If a template was found by navigating the ontology tree, then this template is applied to the content item.

Abstract: Embodiments of the present invention provide a novel and non-obvious method, server and computer program product for finding relevant content in a knowledge base. A method for finding items that are related to a user selected item in a knowledge base is provided. The method can include generating a first list of knowledge base items with a defined relationship to the user selected item and generating a second list of knowledge base items that belong to the same category as a category of the user selected item. The method can further include generating a third list of knowledge base items having one or more tags identical to one or more tags of the user selected item and selecting a first set of knowledge base items that are present in the first, second or third lists. The method can further include displaying the first set of knowledge base items as most relevant.

Abstract: One aspect of the present invention includes dynamically selecting templates through the use of an ontology. In one embodiment, an ontology is defined to structure information system content, and an ontology classification is then assigned when content is provided to the information system. Based on this classification, the most appropriate template classified in the ontology is applied to the content. If a template exists at the content item's ontology level, this template is applied to the content. If no template exists, then the ontology tree is navigated upward to locate a template at the nearest ancestor ontology level. If a template was found by navigating the ontology tree, then this template is applied to the content item.

Abstract: One aspect of the present invention includes dynamically selecting templates through the use of an ontology. In one embodiment, an ontology is defined to structure information system content, and an ontology classification is then assigned when content is provided to the information system. Based on this classification, the most appropriate template classified in the ontology is applied to the content. If a template exists at the content item's ontology level, this template is applied to the content. If no template exists, then the ontology tree is navigated upward to locate a template at the nearest ancestor ontology level. If a template was found by navigating the ontology tree, then this template is applied to the content item.