Patents by Inventor Nikolaos Skintzis

Nikolaos Skintzis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer-implemented method of fowarding calls predictive dialer system and data base
    Patent number: 10484538
    Abstract: An improved predictive dialer system and method that dials telephone numbers and connects answered calls to available agents monitors an active call between an agent and a client using speech recognition. In the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call; and upon occurrence of at least one key phrase, predicts a remaining time period until the call will be terminated. Based on the predicted remaining time period, during the remaining time period, the system or method determines a point of time for initiating at least one new call to a client and initiates at least one new call at the determined point of time.
    Type: Grant
    Filed: August 20, 2018
    Date of Patent: November 19, 2019
    Assignee: InContact Inc.
    Inventors: Antigoni Bitou, Stamatios Glikos, Ilianna Spiliopoulou, Nikolaos Skintzis, Aristeidis Giachalis, Anthansios Pagonis, Alexandros Cheimarios
  • COMPUTER-IMPLEMENTED METHOD OF FOWARDING CALLS PREDICTIVE DIALER SYSTEM AND DATA BASE
    Publication number: 20190058791
    Abstract: An improved predictive dialer system and method that dials telephone numbers and connects answered calls to available agents monitors an active call between an agent and a client using speech recognition. In the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call; and upon occurrence of at least one key phrase, predicts a remaining time period until the call will be terminated. Based on the predicted remaining time period, during the remaining time period, the system or method determines a point of time for initiating at least one new call to a client and initiates at least one new call at the determined point of time.
    Type: Application
    Filed: August 20, 2018
    Publication date: February 21, 2019
    Inventors: Antigoni Bitou, Stamatios Glikos, Ilianna Spiliopoulou, Nikolaos Skintzis, Aristeidis Giachalis, Anthansios Pagonis, Alexandros Cheimarios