Patents by Inventor Nilesh Naval Karnik

Nilesh Naval Karnik has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CUSTOMER EXPERIENCE RATING SYSTEM AND METHOD
    Publication number: 20210201335
    Abstract: The present disclosure generally relates to methods and systems for determining a customer experience score. The methods and systems are configured to receive customer interaction data indicative of customer interaction events with a service provider, receive weight configuration data indicative of a weight associated with the events in the customer interaction data, and calculate the customer experience score for each customer contained in the customer interaction data based on the events identified in the customer interaction data and the weight configuration data.
    Type: Application
    Filed: December 29, 2020
    Publication date: July 1, 2021
    Inventors: Nitin Purohit, Ashish Tanna, Anurag Shah, Nilesh Naval Karnik