Abstract: A system provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes as sandboxed package including the received information and mobile protection code (MPC) to be transferred to a destination device of the received information. At a destination device, the sandboxed package is unbundled such that upon initiating the Downloadable, malicious Downloadable operating attempts are received by the MPC causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides for monitoring information received, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information. An MPC embodiment further provides, within a Downloadable-destination, for initiating the Downloadable, enabling malicious Downloadable operation attempts to be received by the MPC, and causing (predetermined) corresponding operations to be executed in response to the attempts.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java TN applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides, within a server, firewall or other suitable “recommunicator,” for monitoring information received by the communicator, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information, more suitably by forming a protection agent including the MPC, protection policies and a detected-Downloadable.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java™ applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides, within a server, firewall or other suitable “re-communicator,” for monitoring information received by the communicator, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information, more suitably by forming a protection agent including the MPC, protection policies and a detected-Downloadable.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java™ applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides, within a server, firewall or other suitable “re-communicator,” for monitoring information received by the communicator, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information, more suitably by forming a protection agent including the MPC, protection policies and a detected-Downloadable.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java™ applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides, within a server, firewall or other suitable “re-communicator,” for monitoring information received by the communicator, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information, more suitably by forming a protection agent including the MPC, protection policies and a detected-Downloadable.

Abstract: Method and apparatus for connecting Internet or IP users to agents of a call center, which may be linked to an Internet web site. Visual information about quality of service, available agents, and history of previous connections, is transferred to the IP user via the IP network prior to voice call establishment, and a voice call is established according to inputs from the IP user which are responsive to the transferred information. An IP user who accesses a web site is identified and initiates a session with the serving call-center. Agent status information is stored at the call-center database. Information about the status and skills of each agent, which is stored at a database, is sent over the IP network and displayed on the screen of the IP user. A first selection menu is displayed on the screen and the IP user is requested to select between waiting for a preferred agent or sending voice or text messages. Available agents are displayed on the first menu, as well as their queuing time.

Abstract: Protection systems and methods provide for protecting one or more personal computers (“PCs”) and/or other intermittently or persistently network accessible devices or processes from undesirable or otherwise malicious operations of Java™ applets, ActiveX™ controls, JavaScript™ scripts, Visual Basic scripts, add-ins, downloaded/uploaded programs or other “Downloadables” or “mobile code” in whole or part. A protection engine embodiment provides, within a server, firewall or other suitable “recommunicator,” for monitoring information received by the communicator, determining whether received information does or is likely to include executable code, and if so, causes mobile protection code (MPC) to be transferred to and rendered operable within a destination device of the received information, more suitably by forming a protection agent including the MPC, protection policies and a detected-Downloadable.