Abstract: The concepts and technologies disclosed herein are directed to automated tool tracking for service technicians. According to one aspect disclosed herein, a tool tracking system can collect tool data from a vehicle system of a vehicle. The tool data can be associated with a tool that is to be utilized by a service technician to provide, at least in part, a service at a customer location. The tool tracking system can store the tool data in a data store. The tool tracking system can map the tool data to the vehicle and can determine when the tool is no longer mapped to the vehicle. This can be indicative of the tool having been left, for example, at the customer location. The tool tracking system can create an alert to inform the service technician and/or another entity that the tool is no longer mapped to the vehicle.

Abstract: The concepts and technologies disclosed herein are directed to automated tool tracking for service technicians. According to one aspect disclosed herein, a tool tracking system can collect tool data from a vehicle system of a vehicle. The tool data can be associated with a tool that is to be utilized by a service technician to provide, at least in part, a service at a customer location. The tool tracking system can store the tool data in a data store. The tool tracking system can map the tool data to the vehicle and can determine when the tool is no longer mapped to the vehicle. This can be indicative of the tool having been left, for example, at the customer location. The tool tracking system can create an alert to inform the service technician and/or another entity that the tool is no longer mapped to the vehicle.

Abstract: The concepts and technologies disclosed herein are directed to automated tool tracking for service technicians. According to one aspect disclosed herein, a tool tracking system can collect tool data from a vehicle system of a vehicle. The tool data can be associated with a tool that is to be utilized by a service technician to provide, at least in part, a service at a customer location. The tool tracking system can store the tool data in a data store. The tool tracking system can map the tool data to the vehicle and can determine when the tool is no longer mapped to the vehicle. This can be indicative of the tool having been left, for example, at the customer location. The tool tracking system can create an alert to inform the service technician and/or another entity that the tool is no longer mapped to the vehicle.

Abstract: To generate agendas for meetings, an agenda planning system is provided. The agenda planning system can generate suggested agenda items for scheduled meetings based on various available data, such as emails sent on the topic, previous meetings materials, subject and participants in the meeting appointment. The agenda planning system can determine the topic of the meeting based on the meeting request or calendar invitation. With the topic or subject of the meeting, the agenda planning system can then mine various resources in order to determine possible agenda items. The agenda planning system can propose potential agenda items based on agenda items in previous meetings, and perform searches through emails sent between the meeting invitees and/or participants. The email search terms can be based on the meeting topic or subject determined by the agenda planning system.

Abstract: To generate agendas for meetings, an agenda planning system is provided. The agenda planning system can generate suggested agenda items for scheduled meetings based on various available data, such as emails sent on the topic, previous meetings materials, subject and participants in the meeting appointment. The agenda planning system can determine the topic of the meeting based on the meeting request or calendar invitation. With the topic or subject of the meeting, the agenda planning system can then mine various resources in order to determine possible agenda items. The agenda planning system can propose potential agenda items based on agenda items in previous meetings, and perform searches through emails sent between the meeting invitees and/or participants. The email search terms can be based on the meeting topic or subject determined by the agenda planning system.

Abstract: A method is provide for using a communication device which comprises a plurality of ports adapted to receive a plurality of communication sessions. The method comprises the steps of identifying subscribers having at least a first common characteristic, retrieving real time updated information applicable to the identified subscribers and broadcasting to these subscribers a message based on the real time updated information retrieved via designated ports connected to the communication device, wherein the number of designated ports is less than the number of ports utilized by these subscribers.

Abstract: A method is provide for using a communication device which comprises a plurality of ports adapted to receive a plurality of communication sessions. The method comprises the steps of identifying subscribers having at least a first common characteristic, retrieving real time updated information applicable to the identified subscribers and broadcasting to these subscribers a message based on the real time updated information retrieved via designated ports connected to the communication device, wherein the number of designated ports is less than the number of ports utilized by these subscribers.

Abstract: Method and apparatus for connecting Internet or IP users to agents of a call center, which may be linked to an Internet web site. Visual information about quality of service, available agents, and history of previous connections, is transferred to the IP user via the IP network prior to voice call establishment, and a voice call is established according to inputs from the IP user which are responsive to the transferred information. An IP user who accesses a web site is identified and initiates a session with the serving call-center. Agent status information is stored at the call-center database. Information about the status and skills of each agent, which is stored at a database, is sent over the IP network and displayed on the screen of the IP user. A first selection menu is displayed on the screen and the IP user is requested to select between waiting for a preferred agent or sending voice or text messages. Available agents are displayed on the first menu, as well as their queuing time.