Patents by Inventor Niranjan Bagade

Niranjan Bagade has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR AGENT INACTIVITY PREDICTION AND WORK TIME RECONCILIATION
    Publication number: 20220366375
    Abstract: A computerized-method for work-time reconciliation upon agent inactivity prediction is provided herein. In a computerized system that includes a processor, a data storage of data related to workforce-management and a data storage of data relate to interaction-routing and a memory to store the data storages, the processor operating a work-time reconciliation module. The operating of the work-time reconciliation module includes operating an agent inactivity detection module to yield a list of agents for work-time reconciliation and then, storing the list of agents for work-time reconciliation in the data storage of data related to workforce management and then displaying on a display unit details of agents in the list of agents for work-time reconciliation.
    Type: Application
    Filed: May 11, 2021
    Publication date: November 17, 2022
    Inventors: Niranjan Bagade, Tanmay Patwardhan, Vaibhav Chobe