Patents by Inventor Nirupam Biswas

Nirupam Biswas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INCIDENT ROOT CAUSE ANALYSIS SERVICE
    Publication number: 20240370878
    Abstract: A user interface is provided to manage an information technology incident. One or more candidate factors of the incident or tasks related to the incident are identified. A request to perform a root cause analysis associated with the incident is received. In response to receiving the request, at least one of the one or more candidate factors are provided as a cause and effect element of the root cause analysis via the user interface.
    Type: Application
    Filed: May 4, 2023
    Publication date: November 7, 2024
    Inventors: Matthew D. Lloyd, Sheeba Srinivasan, Sonia M. Gandhi, Soumya Mitra, Nakul Kapadia, Nirupam Biswas, Spriha Utakarsha, Diana Zhan Shum, Jessica Quittner, Allison A. Endo, Lingzhu Li, Tara L. Jensen, Cary Evans, Jayasri Nagrale
  • Service offering wish list ordering interface and conflict scheduling calendar system
    Patent number: 10965531
    Abstract: Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.
    Type: Grant
    Filed: October 24, 2017
    Date of Patent: March 30, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Bharath Padaki, Shouvik Goswami, Jason Occhialini, Nirupam Biswas
  • SERVICE OFFERING WISH LIST ORDERING INTERFACE AND CONFLICT SCHEDULING CALENDAR SYSTEM
    Publication number: 20190102817
    Abstract: Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.
    Type: Application
    Filed: October 24, 2017
    Publication date: April 4, 2019
    Inventors: Bharath Padaki, Shouvik Goswami, Jason Occhialini, Nirupam Biswas